Customer Service Sales

Linnet H. Do

**** *. ******* **. ( Anaheim, CA **804 714-***-****

*********@*****.***

EXPERIENCE

Macy's, Westminster, CA

Sept '10 - Present

Sales Associate for Shiseido

. Experience working in diverse retail sales and customer service

environments

. Maintain excellent customer service skills and a proven record as a top

sales performer

. Skilled in areas of order processing, inventory control, and cashier

management

. Hardworking, energetic, and reliable; recognized for assuming

additional responsibilities

. Excellent problem solver with strong sales analysis and reporting

skills

Abbott Medical Optics, Santa Ana, CA

Jun '07 - Sept '09

Engineering Assistant (Summer Intern)

. Performed routine administrative tasks such as data entry, filing, and

customer service

. Provided administrative support for Research and Development group:

assisted engineers with special projects

. Responsible for maintaining and updating database files to include:

service manuals and schematic diagrams

. Responsible for organizing and scheduling meetings

. Performed routine maintenance of copiers, printers, and faxes

. Responsible for implementation of all office needs, supplies, and

functions

Service Center Operation Team (SCOT), Laguna, CA

Jun '06 - Mar '07

Data Entry Clerk

. Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times; and assisting supervisors and

new clerks to become familiar with policy and procedures

. Data entered thousand of immigration files into CSC CLAIM Systems with

100% accuracy

. Learned to interpret and navigate through multiple USCIS SOPs

. Identified problem files and seek solutions through resources given to

as USCIS contractor

. Acknowledged USCIS petitions such as I-129pp, I-539, I-824, I-102 and

etc...

. Successfully verified and validated files before sending files to

others USCIS facilities such as NRC

Heart Care Center, Westminster, CA

Feb '05 - Jun '06

Receptionist

. Friendly answered phone calls and scheduled appointments for patients

. Created, filed and re-filed patients' files or records in accordance

with medical office procedures and policies

. Verified and validated patients' medical insurance records

. Performed on hand with diabetic, blood pressure, temperature, and EKG

tests for patients

. Followed up patients' medical exams, and organized records for doctor's

evaluations

EDUCATION

California State, Fullerton, CA, Dec 2011

Bachelor of Science in Human Services

SKILLS

General Software: MS Excel, MS PowerPoint, MS Access, MS Word, MS Project,

Internet Explorer

Industry-related Software: USCIS systems (CLAIMS 3, CLAIMS GUI, RAFACS,

TECS, CIS NAT'L and FARES)

Industry-related Equipments: PC, Copier/Fax/Scanner,

Typing: 45 words per minute and familiar with 10-keys function

ACTIVITES

Internship at Saint Anselm's Cross Cultural Community Center from 2/2010-

present

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