Manager Customer Service

Priscilla Lopez

*** *. ******** ***. ********, CA 91205 ? 818-***-**** ?

********@***.***

EDUCATION

? California State University, Fullerton

Aug. 2009

? Bachelor of Arts in Communication

? Emphasis in Public Relations

WORK EXPERIENCE

Southern California Edison (Premier Staffing), HR Analyst, Rosemead, CA

Dec. 2009 - Feb. 2011

? Implemented, promoted and educated Hiring Managers and cross-functional

HR teams on the new corporate initiative, "Staffing Express"

? Communicated with all levels of the organization on a daily basis -

Hiring Managers, Directors and Edison Employees on staffing related issues

? Managed confidential documents such as Interview Guides, Screening Matrix

and Resumes

? Proactively resolved internal/external client issues by providing

excellent customer service and follow-thru

? Provided reports to track potential trends and/or issues of the "Staffing

Express" program to re-engineer the workflow and to provide more effective

procedures

? Compiled ad hoc reports tracking volume in each business unit to better

manage the workflow as well as to provide information for all hands

presentations

? Helped design a tracking system which enhances scheduling procedures by

creating shared Excel spreadsheets for each business unit to track the

delivery of products and services for the client

? Monitored, tracked and analyzed organizational changes that affected the

group then reported to department Managers

? Analyzed issues that arose and provided recommendations for process

improvement

? Worked closely with assigned Performance Assessment Consultants and

Recruiters to assist Hiring Managers in the "Staffing Express" process

? Helped create desk procedures to be used as a reference manual and

training tool for creating and posting jobs in E-Recruit

? Utilized Lotus Notes to schedule meetings between internal clients and

assigned resources

? Tracked phone logs as well as meeting minutes to report to recruiters and

management

? Resolved relevant issues from clients; escalated to management only when

necessary and with recommended resolutions

? Trained new coordinators on the "Staffing Express" process to support the

increased volume expected

? Provided guidance and instruction to new Recruiters on policies and

procedures

? Developed Excel and Word templates to track resources and projects

utilized by Recruiters, Managers and "Staffing Express" team

? Ensured accuracy of confidential Compensation documents "Position

Description Questionnaire" for MIP and FLSA level positions

? Provided analytical support to Assessment Consultants and Recruiters as

it related to the Staffing process from edits to job descriptions to

consultations with Hiring Managers

? Utilized SAP to validate Hiring Manager information for better accuracy

on reports as well as for accuracy on job postings etc.

? Worked independently on continuous projects assigned

? Monitored volume of positions ready to post and delegate work to team

members

? Posted employment opportunities on the Southern California Edison website

? Ensured information on job postings was accurate

? Conducted Staffing Express meetings via conference call or in person

Pyramid GPS, Public Relations Intern, Santa Ana, CA

May 09 - Oct. 09

? Developed a marketing plan with the Vice President/Creative Director to

market the transition of canned products to new innovative pouches

? Wrote press releases for newly released products to pitch to media

outlets such as the Los Angeles Times and Orange County Register

? Researched and compiled potential clients, then developed reports to work

with the VP/Creative Director and Graphics Designer to design better

collateral materials that would be used as direct mailers

? Continuously supported projects to better expand the company to new

markets through diverse marketing efforts such as extensive market research

and reports

? Collaborated with the Creative Director in the decision-making of new

product designs from the type of package to the imagery on the package

? Supported VP/Creative Director in special projects from directly calling

different clients to assisting in the compilation of product kits used for

marketing to the general public as well as other companies

? Compiled and analyzed marketing effort results to better understand what

the public demanded then communicated results/findings through

marketing/advertising through different media outlets from the Internet to

direct mailers

? Compiled and translated marketing pieces such as direct mail packages

from English to Spanish for the Latino market

Lydia Today Foundation, Public Relations Intern, Santa Ana, CA

Jan. 08 - May 09

? Acquired a complete media kit, including collateral materials such as

press releases, flyers, pitch letters, media alerts, and fact sheets to

raise awareness about the non-profit organization and related events

? Coordinated and overlooked events/fundraisers put together for the

organization involving the arrangement of guest speakers, art pieces,

auctions and donations

? Accountable for the money fundraised during related events, reporting

earnings to VP to ensure accuracy

? Collaborated and worked directly with the Founder/President and Vice

President of the organization to put together events/fundraisers as well as

develop plans to market the events

? Responsible for every aspect of event planning for the organization from

spreading awareness about events to managing the event from beginning to

end through effective leadership skills

? Collected and analyzed information about the organization and its causes

to better market to the public through collaborative efforts with other

groups (Live 2 Free Project) and the putting together of events and

? Coordinated outreach efforts to communicate with the public/supporters of

the organization on how to better build awareness about the organization

and its cause through collateral materials

V.E.R, Executive Assistant to Operations Manager, Glendale, CA

Sept. 07 - Apr. 2009

? Worked directly with the Manager of Operations to facilitate projects to

market the company to different industries

? Maintained Operations Manager's schedule from coordinating business

meetings to scheduling personal appointments

? Responsible for renting out any and all video, sound and audio equipment,

verifying insurance, as well as collecting deposits

? Assuring payroll is accurate and complete every week by working directly

with the Director of Human Resources

? Accountable for compiling information and writing any company memos sent

out by the Operations department

? Handled and properly routed phone calls from different clients from

Executives to Managers within the entertainment industry

? Responsible for proofing any personal memos written by the Manager of

Operations

Southern California Edison, Professional Aide, Rosemead, CA

June 06 -Sept. 06

? Worked with disadvantaged communities and assisted them with any

questions they had about special-assistance programs such as the CARE

program

? Called both English and Spanish speaking customers to RSVP for different

seminars

? Assisted event coordinators in different events for staff members

throughout Southern California Edison

? Helped with office support tasks, such as phones, filling, copying,

faxing, emailing and scheduling

Related Skills

Public Relations Management Course

? Part of a team that developed a public relations proposal along with a

full media kit for the Kwikset SmartKey to the Marketing Department of the

company

? Bilingual - Fluent Spanish

Systems

? Intermediate/Advanced in Microsoft Word, Works, Excel, PowerPoint, and

Outlook

? Intermediate in SAP HR module

? Proficient in Lotus Notes Calendaring and email

? Use of SCE portal to locate information to help internal./external

References

Christian Garcia - Manager - Southern California Edison/CSBU

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