Customer Service Manager
Resume:
STATES, KEVIN P.
**** ********* *****, ******* ** 32738
QUALIFICATION SUMMARY
. Large volume warehouse management experience
. Multiple area production supervision
. Purchasing, inventory control, and customer service management
EXPERIENCE
3/2002 to 4/2011
Featherlite Luxury Coaches
Warehouse Manager
. Supervised the safe receipt, storage, retrieval and timely dispatch
of materials.
. Managed teams of workers and dealt with personnel issues such as
the recruitment, training and discipline of staff.
. Training staff and monitoring their performance and progress.
. Ensure workplace health and safety requirements are met.
. Responsible for the security of the building and stock.
. Communicating with other departments, staff groups, and customers.
. Overseeing stock control and processing orders.
. Ensuring quality, delivery and budget objectives are met.
. Delivering and fulfilling orders with direction from the operation
of production.
. Carrying out responsibilities for the use of automated and
computerized systems.
. Responding to and dealing with customer communication by email,
fax, and telephone.
. Keeping stock control systems up to date, and planning future
capacity requirements.
. Managing physical quarterly inventory counts.
. Ensuring the health, safety, cleanliness, and security of the work
environment.
. Overseeing the planned maintenance of vehicles, machinery and
equipment.
Purchasing, inventory control, and customer service management
. Plans, directs, and supervises purchasing, warehousing, receiving,
shipping, and distribution activities.
. Develops, maintains, and evaluates appropriate purchasing systems,
records, forms, procedures, and controls.
. Prepares purchasing correspondence and comprehensive reports for
presentation to the management and department heads.
. Participates in the selection, training and evaluation of
subordinate personnel.
. Supervises the preparation of purchase orders from requisitions.
. Responds to departmental and vendor inquires and complaints
regarding purchasing-related issues.
. Oversees the maintenance of the vendor list and vendor catalog
library.
. Disposes of all surplus property.
. Consult with customers about their product or service needs.
. Troubleshoot products and services to best fit the customer's
needs.
. Receive customer calls of requests for products and services.
Production Supervisor
. Supervised large staff in the air conditioning and plumbing
installation areas and the paint department.
. Studied production schedules and estimated worker hour requirements
for completion of the job assignment.
. Interpret company policies to workers and enforce safety
regulations.
. Interpret specifications, blueprints, and job orders to workers,
and assign duties.
. Establish or adjust work procedures to meet production schedules.
. Recommend measures in improve production methods, equipment
performance and quality of product.
. Develop changes in working conditions to increase efficiency in
department.
. Analyze and resolve work problems.
FCI ELECTRONICS
1996-2002
Warehouse Leader
. Assist in monitoring warehouse staff in the operations of shipping,
receiving, storing, and delivery of materials.
. Report directly to warehouse manager any staff controversies.
. Ensure company policy and procedures are adhered to.
. Ensure all daily work flows are completed on time.
. Worked hands on in any warehouse areas needing additional
assistance.
SKILLED AREAS
. Hazmat certified
. Basic First Aid Certified
. Experienced in several computer systems
. Proficient with multiple material handling machinery
. Certification in Business Management
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