Customer Service Representative

Danielle Colabella

*****

West Hopi Street

Buckeye, AZ 85326

Cell: 732-***-****

E-Mail: ********@*******.***

DANIELLE COLABELLA

Graduate Education

Monmouth University

Masters of Arts in Teaching, Early Childhood Track, January 2006

Undergraduate Education

Fashion Institute of Technology, State University of New York

Bachelor of Science Degree in Cosmetics and Fragrance Marketing May 2002

Associate of Science Degree in Fashion Merchandising Management, May 2000

Professional Experience

3/2008 - 8/2010 CPL Aromas Inc.

Junior Buyer/ Office Administrator/ Customer Service Representative

. Sourced and purchased raw materials, production and lab supplies for

fragrance production

. Analyzed safety stock levels and managed inventory reorder quantities of

raw materials, production and lab supplies

. Negotiated pricing and purchased raw materials per production

requirements

. Sought out and developed new vendor relationships for raw materials and

packaging supplies

. Ordered all office supplies, paper goods and established a coffee service

. Established corporate rates for hotel and transportation

. Managed building maintenance contractors, including HVAC, cleaning

company, locksmith, telecommunications

. Responsible for daily bank deposits, petty cash and check payments for

goods/services

. Answered main phone line and transferred/screened calls

. Liaised with accounting regarding invoices from service providers,

suppliers, etc.

. Arranged for all hotel, travel and ground transportation for company

executives

. Entered and confirmed customer orders

. Developed and maintained positive relationships with customers

. Managed logistical details concerning orders i.e. -method of shipment,

freight terms, shipping quotes, and tracking information

. Investigated and resolved customer inquiries and complaints

. Informed customers of any issues or delays with their order

. Was responsible for providing customers with proforma and financial

invoices

. Submitted credit and invoice requests to accounting, including the

invoicing of freight for prepaid orders

. Attended to miscellaneous customer requests such as proofs of delivery,

invoices, technical documents, pricing confirmation, lead times, etc.

. Coordinated the shipping of raw materials to affiliates located in UK,

Hong Kong and Dubai

. Arranged transfer of new fragrances onto the MRP system

. Lead person responsible for MRP system training at the US facility

8/2007- 8/2010 LVMH/Christian Dior Parfums

Freelance Makeup Artist, Christian Dior

. Performed cosmetic application, skincare consultations and facials based

on an understanding of the client's needs and desires

. Provided freelance makeup artist support at Christian Dior Counters

throughout New Jersey, at stores including Nordstrom, Lord & Taylor and

Macy's

. Drove special events and work towards attaining counter goals

. Directed private, in-store Master Classes for Dior clients

. Worked aside Dior Celebrity Makeup Artists at special events

. Developed clientele for individual Dior counters

12/2006- 8/2007 Lord and Taylor Woodbridge, NJ

Counter Manager, Christian Dior and Borghese

. Analyzed and maintained counter inventory

. Merchandised cases and counter units

. Planned monthly skincare and makeover events

. Top associate in-store for clientele development, six consecutive months

. Sixty-seven percent of business attained from clientele sales

. Performed makeovers and mini-facials

. Inter-sold and conveyed product knowledge of other lines on a daily basis

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