Customer Service Management
Resume:
Sterling S. Smith
**** **** **. *** ******, IA **310
515-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as
well as meeting or surpassing company expectations. Strengths in organization, written and oral
communication. Ability to multi-task, organize and decipher the importance of tasks to ensure completion
on or before deadline. Advanced interpersonal and communication skills with all levels of management,
co-workers and customers.
SKILLS
Quality Control Customer Service Team Player
Problem Solving Marketing Accounting
Business Law Communication HR Management
EDUCATION
Kaplan University Urbandale, Iowa
Associates of Arts: Business May 2011
Associate of Applied Science in Business Administration is to prepare students with the knowledge, technical
skills, and work habits to pursue positions in a variety of business fields. The curriculum is designed to provide a
solid foundation in management. Students are taught teamwork and leadership skills, as well as the ability to
motivate people and communicate effectively. Decision-making and problem-solving skills are also emphasized.
EXPERIENCE
Post Office-Bulk Mail Center Urbandale, Iowa
Casual Mail Handler November 2010-Present
• Presort, sort, and distribute mail according to company specifications
• Responsible for ensuring all documentation was accurate for shipments
Youth Homes of Mid America Johnston, Iowa
Youth Care Worker March 2010-October 2010
• Deescalate intense situations with youth providing a safe environment for everyone
• Responsible to locate and track up to 6 youth making weekly contacts
Hewlett Packard Des Moines, Iowa
2nd Shift Lead July 2007-December 2009
• Responsible for shipping and receiving
• Oversaw team of 3 employees assigning work duties and assisting them with daily operations
• Managed inventory for Reiman Inc. ensuring all items are kept stocked and available for customer orders
Superior Staffing Clive, Iowa
Warehouse Specialist August 2006-July 2007
• Responsible for shipping and receiving
• Production management
• Helping customers with orders and product questions
• Forklift
CornStates West Des Moines, Iowa
Sheet Metal Fabrication June 2005-August 2006
• Sheet metal fabrication and installation
• Construction
• Made sure air heating and cooling systems were functioning properly
Superior Staffing Clive, Iowa
Warehouse Specialist November 2003-June 2005
• Responsible for shipping and receiving
• Production management
• Helping customers with orders and product questions
• Forklift
Hy-Vee Windsor Heights, Iowa
Night Stocker June 2003-November 2003
• Stocking shelves
• Made sure backroom inventory was correct and stored away properly
• Helped customers find products and answered product questions
Sterling S. Smith
1725 27th St. Des Moines, IA 50310
515-***-**** ***************@*****.***
REFERENCES
Greer Headrick
Hewlett Packard
3600 Army Post Road
Des Moines, IA 50321-2906
Micheal Bush
Urbandale Bulk Main Center
4000 109th St.
Des Moines, IA 50395
Bill Van Sloun
Superior Staffing
7445 University Avenue
Clive, IA 50325-1337
Greg Patton
Dept. of Corrections
510 East 12th St.
Des Moines, IA 50319
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