Customer Service Technician

Everald Thomas

**** ******* ** ( Randallstown MD ( 443-***-**** ( email:

*********@****.***

OBJECTIVE

Position as a field technician that will allow me to utilize both my

extensive technical and customer service experience

TECHNICAL SKILLS

. Capability to repair coolers and refrigeration units

. Ability to repair vending machines

. Experience with electrical, mechanical, plumbing and some

hydraulics

. Capable of disassembly and reassembly of complex mechanical

devices

. Ability to trouble shoot electrical equipment

. Capability to hand solder surface mount components

. Troubleshoot and repair AC/DC circuits and power supplies

. Identify electronic components and their schematic symbols

Determine voltage, current, resistance and power by calculations

and measurement

. Ability to read wire lists, schematics, and interpret drawings

. Understand internal operation of a microprocessor

. Operate test equipment: multimeters, oscilloscopes, logic probes

. Install and set up CDs, sound cards, modems, and scanners

. Implement system upgrades including hard drives and ROM

. Windows 95, 98, NT 4.0, 2000, XP,7 including Word, Excel,

Access, and PowerPoint

EDUCATION

ITT Technical Institute, Owings Mills, MD Graduated: July 2010

Associate of Science, Computer Electronics Engineering Technology

Milford Mill Academy, Gwynn Oak, MD Graduated: June 2007

Information Systems Management

. Graduated: June 2007

WORK EXPERIENCE

Coca-Cola July 2007-Present

Field Service Technician

. Responsible for performing on site maintenance/repairs on

coolers, vending machines, fountain units and any other company

owned machines/equipment

. Responsible for organization and upkeep of company provided

vehicle (tools, test equipment, computers and other company

items) Maintain required parts inventory by ordering replacement

parts as necessary and conducting inventories as required

Atrium village September 2006-April 2008

Utility worker

. Responsible for overseeing cleanliness of entire kitchen and

kitchen utensils

Giant Food May 2003- November 2006

Pharmacy tech

. Responsible for stocking and selling pharmaceuticals

REFERENCES

Tony Johnston - 410-***-**** Keyonna

Hannah - 443-***-****

James Ticky - 443-***-**** Breahna Waddell - 443-473-

6592

Wendell Bruce- 410-***-**** Coreen Campbell - 443-992-

0664

Contact this candidate