Customer Service Representative

_______________________________________________________________________

_Keisha Love 7824 W Sheridan Ave * 414-***-***** ***********@*****.***

OBJECTIVE Highly motivated individual seeking an administrative support/customer service position

where my clerical support and customer service skills would contribute to the growth and

success of a company

SKILLS Proficiency with the State of WI child Welfare Information System, Microsoft Word, Excel,

Access, Outlook, GroupWise and Internet. Strong data entry, word processing, filing and

customer services skills.

EXPERIENCE

10/09 -11/10 St. Aemilian Lakeside Milwaukee, WI

TFC Support Staff

• Process background checks for foster parent and potential foster parents

• Track necessary paperwork for the licensing, training and placement department

• Handle reminders calls to foster parents regarding training and background

• Prepare paperwork for relicensing and licensing

• Schedule Conference room for training as well as order food

• Performs audit on child files and foster parent files

• Answer a phone line and direct customer to appropriate location

• Track foster parent home and car insurance

• Assist in a variety of foster parent training

08/07- 10/09 Children’s Service Society of WI Milwaukee, WI

In Partnership with the Bureau of Milwaukee child Welfare

Office Assistant 11

• Process foster home applications and emergency court ordered study requests

received from the Bureau of Milwaukee Child Welfare in compliance with

regulations and in collaboration with the foster & adoptive recruitment procedures

• Process and review criminal and child protective service background checks on

applicants and licenses and screen for criminal convictions that may prevent

individuals form becoming licensed.

• Compose complex and confidential correspondence to foster home applicants and

foster parents

• Provide support to recruitment and retention staff in preparation for foster home

orientation sessions and foster parent retention events

• Prompt licensing staff to initiate the foster home licensing renewal process to ensure

compliance with contract requirement with re-licensures.

• Answer general inquiry calls about foster care program and provide general to

complex information about the program to prospective applicants and the general

public

• Maintain organized filing and tracking system of internal closed licensing files and

other confidential information; request and track receipt of external closed file

requests.

• Audit licensing files and note compliance with licensing regulations

• Participate as a contributing member on workgroups, committees and events as

recommended or interested and provide quality improvement ideas and suggestions

8/04 – 08/07 Universal Savings Bank Milwaukee, WI

Customer Service Representative

• Prepared memos, correspondence, reports and other confidential documents

• Performed reception duties and provided general information about the company to

callers

• Handled Monthly Reconcilements

• Handle daily purchase advices and sales for the mortgage department

• Prepared checks and financial documents

4/02 – 8/03 M & I Bank Milwaukee, WI

Teller

• Handle deposits and withdrawal

• Balance vault and teller drawer

• Process credit card payments

• General duties such as filing and typing letters

EDUCATION

Cardinal Stritch University Glendale, WI

Pursing B.S. in Business Management Nov.12 – present

Bryant & Stratton College Milwaukee, WI

Earned Associate Degree in Business May ‘05

James Madison High School Milwaukee, WI

Diploma June 2000

References Available Upon Request

Contact this candidate