Customer Service Sales

Qualification Summary:

. Recognized for being reliable, honest, trustworthy and a team player

. Strong problem solving capabilities and being able to multi-task in a

fast paced environment

. Outstanding customer service with close attention to detail

. Excellent 10-key skills and training on multiple business programs

. Call center experience with domestic and global customers

. Type 45-50 words per minute

Accounting Quick Book Experience 2010:

. Daily A/R, A/P, entry and sent invoices electronically upon request

. General office duties, filing, record keeping, entered deposits on

line and took checks to the bank daily

. Handles disputes, process claims, credits and track shipments

. Monitor weekly collection activity and was personal assistant to

President of the company

March 2009-August 1998 Millipore Merck Group (Formerly Chemicon/

Serologicals Biotech Co )

. Enter and process customer orders by phone, fax, emails and internet

for multiple divisions

. Represent the customer voice within the organization

. Cross sell products and services to customers offering convenience and

time savings

. Provide support for sales colleagues with key updates and sales

referrals

. Key person in managing orders for Bulk and Custom antibody sales for

two separate business units

. Expedite the order completion process to meet customer scheduled dates

communicating with Marketing, Technical Support, R&D Manufacturing,

Sourcing

. Managed shipping/receiving documentation and processes for Return

Goods Authorization

Customer Service Representative/OEM Sales Coordinator

. Interacted directly with customers by phone and emails maintaining

good relationships

. Filled orders and purchase requests and was selected by management to

offer additional support to the Purchase Group to manage phone and fax

orders to vendors due to expertise and can do attitude

. Processed custom orders across the organization which required

flexibility and creative problem solving

. Volunteered to and successfully took on creation of new role to

organize and place internal office supply orders for entire company

Earlier Experiences: Held a variety of increasingly responsible clerical

and administrative positions such as General Office Clerk, assisted Human

Resources with applications and testing for applicants and processed

timecards for Payroll and other duties. Was Receptionist for over seven

years handling over 400 calls a day, duties included filing, record keeping

and handle cash deposits for Wells Fargo pick-up and was a Teller for a

Savings and Loan Co.

Education: High School Diploma, Keiser High School, Keiser, Arkansas

Company Sponsored Trainings: Microsoft Word & Outlook, Microsoft Office

2003,2010. Lotus Notes and Excel. Accolade/Nic Tool, a product

management software pkg. SAP & Oracle software to manage financial,

asset and cost accounting. Fourth Shift software used for batch setups,

report parameters, record up0dates and inquiry functions.

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