Customer Service Administrative Assistant

Ashanti Davis

**** ******* ***** ? McDonough, GA 30253? Phone: 678-***-****: E-mail:

**************@*****.***

Seeking position as...

Administrative Assistant

Customer Retention / Employee Training / Quality Control / Team Building

"Proactive Leader and Problem Solver"

"Over ten years experience as a customer service support including

training, order entry,

client relations and production.

AREAS OF EXPERTISE

. Time management-deadline sensitive

. Team Building and Motivation

. Utilization of manpower and resources

. Data entry

. Inventory Control

. Value-Added Products & Customer Service

. Word Processing and typing 50 wpm

. Lotus1-2-3, Word Perfect 5.1, Microsoft Word & Power Point

KEY CAREER ACCOMPLISHMENTS

CUSTOMER SERVICE

. Strong verbal and communication skills.

. Self-starter; can be depended on to complete any task under minimal

supervision.

. People oriented; enjoy working directly with customers and the general

public.

. Successfully handled customer inquiries.

. Established dependability and work accuracy.

. Received and verified customer orders.

. Responsible for site supervision and the daily oversight of 15+

employees.

ADMINISTRATIVE ASSISTANT

. Managed and trained personnel in areas of invoice processing and

record keeping.

. Organized display merchandising and sale announcements utilizing

promotional materials.

. Coordinated inventory control and processed merchandise returns.

. Interfaced directly with customers to resolve any and all complaints.

. Ensured workflow efficiencies, customer service excellence, and

quality assurance.

. Built a team work environment that encouraged hard work and

collaboration.

. The uncanny ability to carry out multiple assignments concurrently.

CAREER HISTORY

On-Site Supervisor/Recruiter Bank of America, Morrow, GA.

2010-Present

Sales Associate Macy's, San Diego, CA.

2006-2009

Administrative Assistant Equity Capital Mortgage Inc., San Diego,

CA. 2005-2006

EDUCATION

American Intercontinental University (AIU)-BS-Business Administration-

Currently Attending

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