Sales Customer Service

MARK D. FADEN

***** ******** *** ******* *****, FL 33437 ? 702-***-**** email:

*******@***.***

Profile/Qualifications

? Proactive SALES/MANAGEMENT professional with over 20 years'

experience and demonstrated achievements in the areas of new

business development, account management/retention,

revenue/profit enhancement, training/supervision,

territory/operations oversight, and marketing/promotions and

customer service.

? Superb communication, negotiation, reporting, strategic

planning, financing analysis and conflict resolution skills;

excel in identifying clients' needs, gaining customer

confidence, influencing customer decisions, and closing sales.

Professional Experience

2010- Present Sales Consultant, MERCEDES BENZ OF DELRAY DELRAY BEACH,

FLORIDA

2006- 2010 Sales Manager/Used Car Manager, CHAPMAN DODGE, LAS

VEGAS, NEVADA

2005- 2006 Sales Manager, GAUDIN PORSCHE, JAGUAR AND ASTON MARTIN,

LAS VEGAS, NEVADA

1994-2005 General Sales Manager, COURTESY OLDSMOBILE, LAS VEGAS, NEVADA

? Hire, direct and evaluate up to 40 sales representatives in new

and used automobile sales and leasing.

? Train sales staff in product knowledge and sales techniques;

develop and implement sales incentives; forecast monthly

sales; co-design print advertising and coordinate placement

in local newspapers.

? Successfully induce sales personnel to surpass monthly sales

goals and consistently remain in the Regional Top 10

percentile for sales of the Kia, Mazda, and Isuzu lines.

? Approve final sales agreements and vehicle trade-ins; pre-

qualify buyers and structure purchases/leases effectively

eliciting an above average lender approval rate.

? Instituted customer follow-up procedures and raised the CSI 12

points.

? Confer with auto manufacturers

in placing orders and executing incentive programs.

? Promoted from earlier position of Sales Representative (held

1994 to 1998), during which time personnel annual sales

exceeded $1M and rated in the Top 3%; received two Salesman

of Year awards, an Employee of the Year award, and numerous

monthly sales awards.

1994. Vice President of Sales, Branded Garments, New York, New York

? Managed 100+ new and existing accounts in an eight state

region, i.e. Wilson's Leather and Nieman Marcus: oversaw

marketing and customer service departments; designed and

implemented premium incentive programs; coordinated and

attended trade shows and conventions.

? Launched sales for a children's leather line and doubled

overall sales production.

1992. Outside Sales Representative, Publix Shirt Company, New York,

New York

? Cultivated, established and serviced department store and

specialty shop accounts.

? Monitored and replenished inventory of specialty lines and

seasonal merchandise.

1990. Sales Representative, World of Computers, New York, New York

? Effectively marketed and sold hardware and software

products for personal computers.

Education

University of South Florida - Bachelor of Arts: Management/Marketing

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