Customer Service Manager
Resume:
experience
****.********@*****.***
education
California Polytechnic State University
San Luis Obispo, California
Bachelor of Science in Graphic Communication
Concentration in Design Reproduction Technology
Graduated Spring 2011
leadership
Platform
Mac OSX
Windows
Adobe
InDesign
Illustrator
Photoshop
Microsoft
Word
PowerPoint
Excel
Software
Quark Xpress
Darwin
Keynote
technology
contact
Joli Barretta
Poly Reps: Cal Poly, San Luis Obispo
Official University Ambassador
Served as a representative between past, present
& future Cal Poly students.
Gave tours to prospective students and their families.
Communication & Publicity Chair June 2010 – June 2011
Served on Executive Cabinet.
Managed committee of five members.
Organized and executed quarterly fundraisers.
Recorded minutes at meetings and prepared agendas.
New Member Recruitment September 2009 – June 2010
Developed and read new member applications, and conducted applicant interviews.
Communication & Publicity March 2008 – June 2009
Designed newsletter pages and various printed collateral.
Commencement Speaker
Leigh High School Class of 2007
Scholar Athlete Fall 2006
Leigh High School Women’s Volleyball Team
Design Reproduction Manager July 2010 – June 2011
University Graphic Systems, Cal Poly, San Luis Obispo
Served as primary graphic designer for student-run print company.
Created custom artwork and branding solutions for clients.
Reproduced artwork in preparation for print production work-flow.
Managed a team of 2-4 interns on a quarterly basis.
Digital Marketing Manager & Sales Associate January 2008 – Present
Paper Sky Stationary Boutique, San Luis Obispo, California
Established and monitored store activity on Facebook and Twitter.
Photographed store product for web production.
Researched and coordinated online advertisements on various wedding blogs.
Assisted with product placement and window displays.
Assembled invitations, performed gift wrapping and cashier duties.
Studio Intern summer 2010
Venables Bell & Partners, San Francisco, California
Trained in agency operations and studio services by attending seminars, staff meetings and observing production artists prepare
mechanicals.
Assembled items for clients including boarding, trimming & book bindery.
Formatted agency documents and presentations using Mac, Microsoft and
Adobe softwares.
Freelance Graphic Designer March 2009 – Present
Designed a postcard to be sent to newly admitted students advertising Cal Poly’s Open House from the College of Agriculture, Food
Environmental Sciences.
Designed résumés, invitations, flyers, and banners for various clients.
Resident Advisor September 2008 – June 2010
Cal Poly University Housing
Served as an academic and personal resource to first year college students.
Received extensive training in verbal and written communication.
Enforced housing policies and fulfilled administrative duties.
Advertised and planned social and educational events for residents.
Team Leader summer 2009
Camp Galileo, Saratoga, California
Provided educational and emotional support to elementary school students in a day camp setting.
Marketing Intern summer 2008
TigerLogic, San Jose, California
Developed original designs for posters and online advertisements.
Organized a large scale marketing event at UC Berkeley.
Obtained experience in viral marketing strategies.
Training Mentor May 2006 – August 2007
Jamba Juice, Los Gatos, California
Trained new hires and provided excellent customer service.
Employee of the month December 2006 & January 2007.
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