Manager Customer Service
Resume:
.CLIFF PRIZE
**** ******* ** * Weatherford, TX **086
******@****.***
SUMMARY OF QUALIFICATIONS:
Respected Manager skilled with successful experience in directing
warehouse, shipping, receiving, purchasing, and sales activities of
busy production and third-party distribution centers.
. Developing and executing strategies to achieve revenue and profit
margin objectives.
. Implementing programs to control costs, improve efficiency, and
maximize productivity.
. Cultivating positive relationships with executives, managers,
staff, and customers.
. Administering operating budgets, controlling costs, and delivering
cost savings.
. Leading employees and maintaining an environment that encourages
high performance.
. Using PCs with M.S. Word, Excel, PowerPoint, Access, and
proprietary applications.
PROFESSIONAL EXPERIENCE
general mANAGER (2007 - 2011)
RockTech usa - Coeur d'Alene, ID
Delivered exceptional results managing the daily operations of an
early start-up distribution company generating as much as $4.4 million
in annual mining and drilling equipment sales.
. Partnered with the owner to build a "best in class" company with
distribution rights to market Sandvik Mining and Construction
equipment throughout North America.
. Met intense business challenges in a troubled economy and oversaw
all profit and loss, sales, credit/collections, staffing,
budgeting, warehouse, inventory, shipping, receiving, and customer
service.
. Developed and executed innovative sales programs to identify new
markets, cultivate new business, and grow sales with existing
clients in the U.S., Mexico, and Canada.
. Produced cost savings on multiple levels and executed strategies
to improve productivity, distribution efficiency, and customer
satisfaction.
. Fostered teamwork throughout the distribution center and managed
six employees.
SHIPPING, RECEIVING, PURCHASING, SALES MANAGER (2006 - 2007)
Sandvik Mining & Construction (formerly Hagby USA) - Coeur d'Alene,
ID
Exceeded performance expectations directing purchasing, shipping,
receiving, and sales for a leading manufacturer and worldwide
distributor of diamond core exploration mining and drilling equipment.
. Key internal team member responsible for seamlessly integrating
daily business operations following Sandvik Mining &
Construction's acquisition of Hagby USA.
. Reorganized shipping and receiving programs; negotiated new vendor
contracts; and pioneered efficiencies in all purchasing,
inventory, ordering, shipping, and receiving areas.
. Traveled to client sites across the United States, Canada, Chile,
Finland, Sweden, and Denmark; assumed a lead role as an Inside
Sales Representative; and used product expertise to expand year-
over-year sales of mining and drilling equipment.
OPERATIONS MANAGER / WAREHOUSE SUPERVISOR (2004 - 2005)
& (1994 - 2002)
California Distribution Center - West Sacramento, California
. Returned to this third party distributor, rapidly promoted to
Operations Manager, and directed operations of a 210,000 square
foot distribution center serving local, regional, and national
manufacturers, wholesale, and retail accounts.
. Directed two Supervisors and up to 50 warehouse, delivery,
dispatch, and office employees. Coordinated four party logistics
programs and oversaw 10 rail cars, 25 truck inbound deliveries, 40
owned and contracted outbound truck shipments, and up to 200 UPS
shipments each week.
. Managed a nearly $2 million budget, maximized safety, and ensured
regulatory compliance.
PATIO CENTER MANAGER (2002 - 2004)
Amerimax Building Products - Sacramento, California
. Managed the #1 Patio Center nationwide and supervised a
distribution center producing patio covers for wholesale clients
throughout Northern California and Western Nevada.
. Setup and opened the new Sacramento-based regional facility,
implemented operating policies and procedures, and managed the
distribution center to profitability within seven months.
. Provided decision-making on daily business operations, production
planning, distribution and transportation planning, staffing,
inventory, purchasing, budgeting, and customer service issues.
. Built pride in work and supervised two Team Leaders and five
distribution center employees.
Education and TRAINING:
ASSOCIATE OF SCIENCE DEGREE PROGRAM - COMPUTER / M.I.S. MAJOR
Cosumnes River College - Sacramento, California
. Completed on-the-job operations management, supervision,
diversity, and customer service training
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