Customer Service Supervisor
Resume:
Maria Lockwood
Moreno Valley, CA 92557
**************@*****.***
Profile
Everest College –Ontario Metro Ontario, CA
Richard Mallow –President
Janice Quick – Supervisor
Job title- Registrar 10/2009 – 12/2009
Supervisor-Fujica Paolino
Student Accounts Representative 12/2009-10/2010
Experience
•Advise students regarding their payment options and financial policies.
•Post student tuition and fees.
•Issue system generated receipts.
•Bill and collect payments from third party agencies for student tuition and fees.
•Prepare daily bank deposits, reconcile cash receipts, and complete Cash Receipts
Journal for weekly submission to the Campus Support Center as required.
•Assist in charging tuition and fees as well as review monthly earnings.
•Provide customer service and answer student inquiries regarding their financial status.
•Review student payment plans for completeness and accuracy.
•Update appropriate tracking systems for timely billing and collections.
•Process forms related to student status changes in accordance with Company policies
and procedures.
•Perform student account maintenance activities to include account reviews, reconcile
aging levels, verify account clearances, apply payments, monitor collection activities,
and update accounts in compliance with established company AR Management policy
and procedures.
• follow up of cash receipts and payment promises.
•Process incoming and outgoing mail within the Business Office.
•Track and maintain student accounts throughout the collection process to ensure
prompt payment of outstanding balances.
Education
Associates degree in Accounting- 1/2010
Currently attending Everest-Ontario Metro for Bachelor’s degree in Business
Administration
Special Skills
Microsoft Office
Excel
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