Customer Service Management

Melvin Soltwisch

*** **** ********* ********* *********, IL 60060 847-***-****

*******@*******.***

An accomplished and dedicated law enforcement professional with over 28

years of service in areas including management, investigations, and

undercover operations. Recognized by employer for leadership in

investigating and solving financial crimes. Highly qualified supervisor

with a desire to exceed departmental expectations.

KEY COMPETENCIES

Risk Management Curriculum Development

Scheduling

Security Assessment Directing and Delegating

Budgeting Detail Oriented Customer Service

Interviewing

Planning and Organizing Public Speaker

Team Builder

PROFESSIONAL EXPERIENCE

VILLAGE OF DEERFIELD Deerfield,

Illinois

Police Officer

Commander in Patrol Division 2008-Present

. Consistent attention and commitment to the agency's mission

. Staffing, planning, directing, coordinating, and budgeting shift

activities

. Creating, updating, and implementing policies and procedures

Sergeant in Patrol Division 2001-2008

. Oversee Dayshift patrol operations

. Plan daily patrol activities and delegate special assignments

. Review reports and evaluate officers' performance

. Plan and organize special events

. Conduct risk management assessments

Detective 1997-2001

. Investigated forgery, identity theft, arson, credit card fraud,

theft, and more.

. Coordinated joint investigations with federal, state, and local

agencies

. Conducted background investigations

. Prepared and testified in court proceedings

. Presentations to community groups on crime prevention and

security

Patrol Officer 1990-2001

. Enforced state and local laws

. Investigated criminal activity

. Apprehended fugitives and arrested law violators

Special Agent Lake County Metropolitan Enforcement Group 1988-1990

. Worked undercover in narcotics unit

. Organized and conducted undercover drug buys

. Planned and served search warrants

. Supervised five man unit in case preparation and undercover

practices

. Evidence custodian for unit

. Supervised fugitive apprehension unit

. Conducted surveillance and intelligence gathering to locate and

apprehend fugitives

. Presenter for a 40 hour Narcotics Course

. Instructed a three day seminar on Narcotics and Undercover

operations

Patrol Officer 1985-1988

Career Achievements

> Outstanding Service Award Deerfield Lions Club Clarence

Peterson Achievement (1996 and 2004)

> Cook County Sheriff's Medal of Honor for Exceptional Performance

and Service (1993)

> Department Commendation Residential Burglary (1998)

> Twenty-nine (29) Department Honorable Mentions

> Created and implemented the Deerfield Police Department ten (10)

week Citizen's Policy Academy

CERTIFICATIONS AND TRAINING

Police Staff and Command 2006 Northwestern

University Center for Public Safety Evanston, IL

Emergency Management Institute (FEMA) 2005

Introduction to Incident Command System

Emergency Management Institute (FEMA) 2005 Basic

Incident Command System

Emergency Management Institute (FEMA) 2005

Introduction Incident Command System for Law Enforcement

EDUCATION

Masters of Arts Security Management, May 2000 Webster University

Webster Grove, MO

Bachelor of Science Law Enforcement Administration

Western Illinois University Macomb, IL

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate