Customer Service Administrative Assistant

MELISA GUAJARDO

DALLAS, TX

Cellular: 214-***-****

Email: *****.********@*****.***

OBJECTIVE

To obtain an entry level position as a receptionist or administrative assistant

where my skills and experience in customer service, exceptional written and

verbal communication, and attention to detail can be utilized to benefit company

operations.WORK EXPERIENCE:

BAPTIST CREDIT UNION- Dallas, TX 09/1/2009 – 11/16/2010

Teller/ Marketing Assistant

• Member Services

• Teller duties

• Open, close and maintain member accounts

• Call and set appointments with Baptist Churches

within the DBA

MILLENNIUM STATE BANK – Dallas, TX 09/2008 – 12/2008

Administrative Assistant

• Screen all incoming calls

• General clerical tasks such as filing, typing, and microfilm photography.

• Collect, sort, and distribute mail for staff

• Assist with the implementation of company policies and procedures

• Manage and organize confidential information for bank

FINANCIAL PROFESSIONALS –Dallas, TX 02/2007 – 09/2008

Commercial Teller – Contract Assignment

• Process deposits, automated teller transactions, night deposits, and mail

deposits.

• Balance ATM machine and commercial vault.

• Perform audits on the vault and teller drawers

• Prepare money for incoming and outgoing shipments to the Federal

Reserve.

• Opened new accounts and admit customers to safe deposit boxes

• Promote and maintain relationships with new and existing customers, and

cross-selling bank products

PROFESSIONAL BANK- Park Cities, TX February 2006 – February 2007

Head Teller

• Allocating and coordinating work flow, train new employees

• Bank teller duties such as receive checks and cash for deposit and verify

amounts, and check accuracy of deposit slips

• Monitor ATM and bank vaults to ensure cash balances are correct

• Performed audits on bank vaults, teller drawer, cashier checks, traveler’s

checks, and AMEX gift cards.

• Prepared money for incoming and outgoing shipments to the Federal

Reserve

• Promote and maintain positive relationships with new and existing

customers

KRAFT AMERICA CREDIT UNION – Garland, TX January 2004 – January

2006

Drive thru Teller

• Ordering, receiving, verifying and distributing cash

• Balance cash daily, open and close vault

• Performed various audits and processed wire transfers.

• Resolve problems or discrepancies pertaining to customers’ accounts.

• Assist staff with clerical duties such as processing statements, filing

documents, and general paperwork.

• SKILLS:Internet Research

• Ten key

• Typing 40 WPM

• Microsoft Office

• Money Counters and Change Counters

• PBX Phone (10 line phone system)

EDUCATION

• GED

• Seminars Attended: Teller, FBI, Customer Service, and Robbery Training

• Criswell College: 2010 - Present

•

References Available Upon Request

Contact this candidate