Customer Service Management

Chelsea Litos

** ******** ****** . **** *******, MA 02718 . 774-***-**** .

************@*******.***

Objective

To secure a challenging position as an Event Coordinator conceiving,

organizing, and executing special events and corporate receptions.

Education

09/06 - 05/10 Johnson & Wales University - Providence, RI

Bachelor Degree: Sports Entertainment/Event Management w/ concentration in

Event Management

Work Experience

03/10 - 05/11 Litos Strategic Communication - East Providence, RI

Event and Marketing Coordinator

. Customer Service: marketing and event management support.

. Events Coordinator: researched, scheduled, and organized all

events for Willow Tree's event summer series.

. Compiled client research in order to contribute information

to important meetings and conference calls.

. Organized and properly filed client documents and important

data.

. Managed all schedules and meetings throughout the week.

12/10-02/11 Inventive Productions - Dighton, MA

Contract Event Coordinator Assistant

. Assisted in day to day event planning for a General Global

Leadership Corporate Meeting and Chairman's Award for

Innovation Dinner at the Ritz-Carlton in Orlando, Florida

for 200 attendees.

. Coordinated all necessary documents for trip including,

contact sheet, travel and hotel arrangements, audio

visual needs, banquet event order, crew meals, and agenda.

. In charge of all cash / credit accounts for event related

items that were purchased throughout the duration of the

trip.

. Assisted in the setting up process of the dinner including,

tables, chairs, and linens referring to the floor plan.

. In charge of transporting internal clients to and from the

airport (primary person on rental car agreement).

. Took part in a volunteer cleaning and rebuilding group

effort at a rehabilitation center for women and

children.

11/09 - 06/11 The Tasting Company - Chelsea, MA

Promoter

. Representative: Utilizing customer relation skills and

conducted wine samplings at various liquor stores creating

awareness for 3-6 different wines at each store.

. Conducted wine sampling at Phantom Gourmet Wine and Food

Event in Boston Massachusetts - 8,000 guests

attended.

Related Experience

Skyler's Bat Mitzvah:

. Planned and organized an actual Bat Mitzvah for Weddings and

Ceremonies course project requirement.

. Researched D cor, Food and Beverage, and Entertainment.

. Award winner. Report and certificate of excellence available

upon request.

"Heartbeats for D & J" Concert:

. Executed and organized charitable event for Concert and

Production Course.

. Assisted in setting up registration booth, d cor, and food and

beverage tables.

. Managed and oversaw all marketing aspects of event including,

banners, brochures, posters, and apparel.

Budweiser Night at The Fights:

. Attended professional sporting event for Event Management

course.

. Fully evaluated and assessed event in terms of efficiency and

overall success.

. Researched and compiled results to report on in course

discussion.

Motor Trend Auto Tradeshow / RI Convention Center:

. Worked event registration, signing in attendees and providing

name tags.

. Engaged with customers and signed up attendees for Motor Trend

magazine subscription.

. Conducted surveys and entered survey results in data base for

organization purposes.

Mock tradeshow "Coffee Expo":

. Conceived and managed the "Coffee Expo" for Tradeshow course.

. The themed expo included multiple vendors and was open to the

general public.

. Oversaw each booth assuring success throughout the duration of

the expo.

Certifications / Computer Skills:

. Food Serve Safe Certified.

. Alcohol Serve Safe Certified.

. Proficient in Microsoft Word, Excel, and Internet Research.

References and portfolio available upon request

Contact this candidate