Customer Service Manager

Elizabeth Sheibe

***** ********** *** ****** ******, Ca 92555 951-***-**** *******@*****.***

Administrative support professional offering excellent office management skills and proficiency in

Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines

without compromising quality.

Key Skills

• Bilingual – English/Spanish • Spreadsheets/Reports

• Records Organization & Management

• Great Customer Service Skills

• 10 Key

• Benefits/Payroll Administration

• Warehouse Management System (WMS)

• Answering Phones

• Systems Applications & Products (SAP)

• Front Desk Receptionist

• MS Office (Word, Excel, PowerPoint)

Professional Experience

Modus Link [Warehouse] – Riverside, CA

Quality Assurance 12/09 to 09/10

Key Results:

• Ensures quality through testing and inspection at various stages of production process, and compiles

and evaluates statistical data to determine and maintain quality and reliability.

• Collect and analysis data and arrange data in reports for my supervisor.

• Kaizen and 5’s best practice.

• Take immediate corrective action: put units on hold, notify supervisor and process necessary

paperwork.

• Monitor Assemblers to ensure units are assembled according to specifications on the MAI’s.

• Recommends modifications of existing quality or production standards to achieve optimum quality

within limits of equipment capability

• Assist Quality Supervisor/Manager with filing reports, gathering data and creating Quality Alerts.

• Reporting and Filling confidential reports for Quality.

• Reporting DPPM daily.

Wild Rocket [Food Warehouse] – Riverside, CA

Receptionist, 09/09 to 05/010

Key Results:

• Answer the telephone and transfer calls to the appropriate individuals, divisions or department.

• Take telephone messages for the staff.

• Greet visitors to the facility, answer questions and direct them to the appropriate individuals.

• Receive and distribute mail.

• Organize and maintain office files and records.

•

Kiddie Kandids[Retail Photography] – Riverside, CA

Assistant Manager / Sales and Marketing, 07/08 to 09/09

Key Results:

Provide direction and management of Studio in the absence of Studio Manager, which includes

•

managing employees breaks and lunch times, managing the store to meet budget requirements.

Manages the development and maintenance of the Human Resources sections of the Internet,

•

particularly recruiting, culture, and company information; and Internet sites.

Assists managers with the selection and contracting of external training programs and consultants.

•

Assists in Management of customer service, to include customers complains and internal and external

•

customers.

Excellent communications and public relations skills.

•

Provide leadership expertise and support for photography, creation, managing flow and customer

•

experience

Process payroll, which includes checking every employee time, punches, processing any time change

•

request using ADP program.

Complete weekly paperwork, to include sales numbers by reviewing, lava and operational reports to

•

calculate our weekly numbers. Review employee’s goals and discuss results.

Marketing for the store by meeting with potential cross promotion partners, organizing marketing

•

events.

Scheduled appointments for customers.

•

Multi tasked and highly organized.

•

Scheduling appointments for studio

•

Promoted to fulfill a broad range of HR functions, including recruiting and training employees,

•

administering benefits, overseeing disciplinary action and managing HR records.

•

Ferguson Enterprise [Plumbing Supplies Warehouse] – Pomona, CA

Receiving and Admin Clerk, 04/07 to 03/08

Key Results:

• Processed routing and trucking assignments by entering driver’s daily routes into computers for over

50 trucks.

• Schedule appointments for the receiving and appliance department.

• Customer Service, schedule appointments, check product for accuracy, check in truck drivers, and

work with sales associates to receive in product required for orders.

• Data Entry, receiving products into system, check products in for customers and work with

warehouse management system.

• Problem solving, locate appliances in warehouse, track Fed Ex and UPS packages, review APC

discrepancies.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed

supplies; placing and expediting orders for supplies; verifying receipt of supplies.

•

Contact this candidate