Customer Service Manager
Resume:
Natalie McDonnell
Oakland, CA 94612
*****************@**********.***
SUMMARY OF QUALIFICATIONS
Proven track record of delivering exceptional customer service
in a
professional, friendly and upbeat manner, always mindful of
providing
clients and customers with a positive first impression of the
company.
Display excellent oral and written communication skills with the
ability to
develop and maintain relationships with clients, customers and
company
personnel at all levels. A results-driven global thinker adept
at effective
problem-solving. Skilled at adapting to change with ability to
acquire new
skills quickly. Polite, articulate telephone skills with
consistent emphasis
on superior customer service. Well organized and goal oriented,
strong
multi-tasking and time management skills. Dependable, with a
strong
desire to excel, take initiative and exceed expectations.
Technology Skills
MS Word, Excel, Outlook, PowerPoint
Strong Internet Research skills
POS software and variety of Database Management systems
Typing speed: 55-65 wpm
Office Management / Reception / Administration / Security
Adept at using a variety of telephone/ voice mail systems.
Responsible for managing an office of 200+ employees, maintaining inventory
of all office supplies and equipment.
Prepared and processed outgoing mail and FedEx / UPS packages. Accurately
sorted and distributed all incoming mail and packages to appropriate
parties in a timely manner.
Generated correspondence, non-disclosure agreements, contracts,
confirmation of services and change orders.
Responsible for visually checking all employee ID cards. Authorized access
and issued badges to all visitors and guests, providing proper escorts as
needed. Monitored closed-circuit TV cameras and alarm panels.
Event Planning / Marketing
Planned and executed company events, including parties, outdoor concerts
and festivals, helping to boost company morale and increasing customer base
by 50%..
Established business relationships with vendors, and entertainers.
Developed and maintained relationships with key figures at local television
and radio stations to garner publicity and generate sales.
Designed promotional materials with original artwork, generating interest
and increasing participation and sales.
Food Service / Retail
Estimated food consumption, place orders with suppliers and scheduled
deliveries, ensuring a consistent stock of supplies.
Monitored staff to insure that safety standards and all policies and
procedures were followed.
Maintained accurate cash drawer and ran daily reconciliation.
Created menu items based on many considerations and assigned prices based
on cost analysis.
Maintained accurate inventory of all promotional items and through careful
consideration changed pricing as necessary in order to sell more product
while still making a profit.
Professional Experience
Manager/Event Planner, Eola's Old School Restaurant, Eola, TX
2008 - 2009
Office Manager/Legal Assistant, Homegain, Emeryville, CA
2005 - 2006
Client Services Coordinator, Medialink, San Francisco, CA
2002 - 2005
Receptionist/Admin. Assistant, Depuy/ACE, Torrance, CA
1996 - 2001
Production Assistant/Catering, NBC Television, Culver City, CA
1994 - 1996
Education
West High School, Torrance, CA 1975 - 1979
Southern California Occupational Center, Torrance, CA 1977 - 1979
Certificate of completion in Advertising and Design
El Camino College, Torrance, CA 1979 - 1981
Community Leadership
Worked with the Mayor of the City of Redondo Beach, California to
implement a City Environmental Commission. Served as lead
commissioner 1988-1989. Designed city's recycling logo which is
currently still in use. Worked with contracted waste
management firm to increase the variety of materials that could be
recycled. Increased these categories from 3 to7. Designed
environmental newsletter for elementary school children. Gave
public speaking presentations to children within the school
district.
Developed curriculum used in presentations.
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