Software Real Estate
Resume:
CHRIS PETRUSEVSKI
Orland Park, IL 60462
*****.***********@*****.***
SUMMARY
A committed and goal oriented Technical Professional with a diverse skill
set and excellent analytical skills. Self-starting problem solver who can
communicate and work well with others. Experienced within fortune 500
companies with large voice/data networks.
PROFESSIONAL HISTORY
Chamberlain Group, Elmhurst, IL 2011 - 2011
Chamberlain provides access and convenience products for homes and
businesses worldwide. We are committed to quality products, innovative
designs and comprehensive services, which exceed our customer's
expectations.
Senior Client Support Specialist
. Provide desk-side support following the incident management process.
. Analyze, troubleshoot and resolve technical issues and requests with
business applications, desktop connectivity and hardware technologies.
. Accurately document all work in the ITSM tool. Prioritize incidents
and change requests based on defined criteria and service level
agreements and effectively communicate with the customer on incident
status.
. Perform hardware repairs and maintenance on computer systems, handheld
devices, cell phones, wireless cards, phones, printers and
peripherals.
. Rebuild computer systems as required. QA testing after implementation
of third party repairs and solutions.
. Perform one or more of the following client administration support:
desktop management tool, user account management and/or phone
administration.
.
RR Donnelley, Downers Grove, IL 2010 - 2011
Global provider of integrated communications. Founded more than 146 years
ago, the company works collaboratively with more than 60,000 customers
worldwide to develop custom communications solutions that reduce costs,
enhance ROI and ensure compliance.
Infrastructure Technician II
. Responsible for providing IT end user support to over 1,000 employees.
. Perform installation of software and hardware and provide desktop
troubleshooting.
. Update servers monthly and manage tape backups weekly at multiple
locations.
. Lead role in Microsoft Windows 7 deployment project for over 1,000
computers.
. Assisting in deployment of laptop encryption software.
. Reimage computers using ghost software.
. Add, remove computers, and assigning software deployment through Active
Directory.
. Provide day-to-day support for a PBX/Voicemail system (moves, adds,
changes).
. Maintain accurate inventory of all assets using Asset Center software.
. Assist in Asset disposal process.
Chris Petrusevski, Page Two
GMAC-Real Living Real Estate, Oak Brook, IL 2006-2010
Real Living is a full-service, national real estate franchise company with
a comprehensive and integrated suite of resources aimed at helping brokers,
agents and their clients successfully navigate through the home buying and
selling processes.
IT Support Specialist
. 2007 GMAC Premier Service Award Winner.
. Configured, assembled and installed personal computers, hardware and
software.
. Responsible for technical support for over 50 Oak Brook based employees
in the GMAC executive office and 35 remote staff employees.
. I setup and maintain 10 IP based HP, Savin and Canon network printers.
. Provide support to Blackberry Bold 9000 phones, Samsung SCH-i760 Smart
Phone, Palm Treo 700W and WX Smart phones.
. Maintain an accurate inventory of all IT related equipment and make
orders for new computer related equipment through our office supply
company.
. Successfully installed and maintain TV, Audio and Video equipment.
. Have scheduled and completed IT disposal of unused, out of warranty
equipment.
. Assisted in installing a new EWAN Overture box switch and connecting to a
new T1 circuit for increased bandwidth in the Oak Brook office.
. Replaced an existing HP server with an IBM System X3650.
. Interface with system vendors AT&T, Verizon etc and CommWorks.
Premier, Inc., Oak Brook, IL 2003-2006
Premier is a leading healthcare alliance collectively owned by more than
200 independent hospitals and healthcare systems in the United States.
Together, they operate or are affiliated with nearly 1,500 hospitals and
other healthcare sites.
IT Support Specialist
. Provided hardware and software support to over 400 end users in a
Microsoft Windows 2000, XP environment.
. Lead role in asset management of computer equipment.
. Performed software and system hardware upgrades. Performed routine
maintenance on all types of computer equipment and printers.
. Responsible for setting up new OS images using Symantec Ghost software.
. Diagnosed application errors and network connectivity problems.
. Lead role in supporting any technical issues with our remote staff.
. Setup a secure 802.11B and 802.11G Wireless Network for our testing
environment.
. Provide day-to-day support for a PBX/Voicemail system (moves, adds,
changes).
EDUCATION
Moraine Valley Community College, Palos Hills, Illinois
Major: Computer Information Systems
SKILLS
Software: Windows 7, XP, 2000, Vista, Ms Office 2003/2007, Adobe, IE
6.0/8.0, Firefox, Chrome, Lotus Notes 8.5, Google Mail
Hardware: IBM, DELL, HP Compaq, Canon, Savin, as well as other compatible
PC's and Laptops, Blackberry Devices, Palm/Handheld Computers.
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