Customer Service Manager

Micah Delhauer

*************@*******.***

Cell: 951-***-****

Corona, CA 92883

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OBJECTIVE

To obtain a steady position with a focus on customer service, dealing with clientele either in store, over

phone or via e-mail. Alternately, I would be happy with any position with a focus on media direction

(such as video advertising).

EXPERIENCE (CUSTOMER SERVICE)

Bookseller/Music Seller/Customer Service Rep

Barnes & Noble, Corona, CA October 2007 – October 2009

• Assisted customers with questions/concerns, both in store and over the phone

• Handled cash/credit/check transactions

• Emptied cashier registers and performed cash count to check for accuracy at the end of shifts

• Promoted and sold products in store

• Trained new employees

• Logged, shipped, received and organized merchandise

• Performed inventory of items, both on shelves and in database

• Performed data entry for pre-orders and membership registration

• Stocked and restocked merchandise

• Helped maintain general esthetic and organization throughout store

Media Coordinator/Customer Service Rep

Featured Short, Hollywood, CA January 2005 – December 2005

• Acquired and maintained relationships with clients via phone and e-mail

• Acquired media from clients

• Catalogued all video media

• Provided general assistance to owner

• Limited supervision

ADDITIONAL EXPERIENCE

Media Director/Writer/Performer

Moveable Mystery Dinners, Orange, CA November 2010 – Present

• Plan and direct video advertisements for all productions

• Design and maintain company website (via GoDaddy.com)

• Assist with advertising, including online promotion

• Frequently write productions

• Frequently perform in productions

Performer/Server

Gourmet Detective, Irvine, CA June 2009 – Present

• Perform scripted material for live audience

• Interact and improvise with guests before, during and after show and during meal periods

• Assist stage/production manager behind the scenes

• Assist with setup and strike for all performances

• Serve food

• Assist in training of new employees

Announcer

American Radio Network, Hollywood, CA August 2005 – September 2006

• Produced and hosted weekly internet radio music show

EDUCATION

Certificate of Graduation

Los Angeles Film School, Los Angeles, CA (Graduated Oct. 2002)

Specialized in Directing, Producing, Screenwriting

SKILLS

Microsoft Office

Microsoft Word (73 wpm)

Microsoft Excel

Internet

Internet Explorer

Google Chrome

Firefox

Editing

Final Cut Pro

Adobe Premier

Adobe After Effects

Image Creation

Adobe Photoshop

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