Customer Service Technician
Resume:
Michael A. Sprawling II RPT
**** * ******* ****** *** B, Tampa, FL 33610
*.**********@*****.***
Objective:
To seek an entry-level position in a hospital setting that will allow me to
use my skills and knowledge as a Registered Pharmacy Technician.
Education:
Sanford Brown Institute, Tampa, Florida Nov 2010-
March 2011
ASHP Accredited Pharmacy Technician Program
Skills:
. Data & Order Entry
. Sterile Compounding
. Extemporaneous Compounding
. Calculations
. IV's
. Chemotherapy
. Pharmacy Classifications
. CPR Certified
. Computer Skills
. Data Entry
. Customer Service
. Patient Care
Experience:
Sweetbay Pharmacy, Tampa, FL Nov
2010- Dec 2010
Pharmacy Technician
. Retrieving prescription orders
. Counting, pouring, measuring and weighing tablets and medications
mixing medications
. Selecting the proper prescriptions container
. Creating prescription labels
. Preparing insurance claims forms
. Maintaining patient profiles
. Completing cash register transactions
. Answering phones
. Taking inventory of over-the-counter medications
Stanley Steamer International, Inc., Riverview, FL
Nov 2007- Nov 2008
Carpet Cleaning Technician
. Responsible for cleanliness and care of Stanley Steamer vehicle
. Productively and safely move furniture to prepare the home for
cleaning
. Finished out carpeting (rake) after cleaning and other services
. Accounted for and return all equipment to the truck before departure
from a customer's home
. Upheld all company policies and procedures
. Provided customers with receipt and secure payment for service
. Informed customers about and sell retail carpet cleaning products
Palm Harbor Homes, Plant City, FL
Aug 2005-Dec 2006
Shingles and Roofing
. Covered roofs of structures with shingles, slate, asphalt, aluminum,
wood, and related materials
. Sprayed roofs, sidings, and walls with material to bind, seal,
insulate, or soundproof sections of structures
MJM Designer Shoes, Brandon, FL Feb 2004-Feb
2005
Customer Service Representative
. Ensured that each customer received outstanding service by providing a
friendly environment, which included greeting and acknowledging every
customer, maintaining solid product knowledge and all other aspects of
customer service
. Maintained an awareness of all promotions and advertisements
. Assisted in floor moves, merchandising, display maintenance, and
housekeeping
. Assisted in processing and replenishing merchandise and monitoring
floor stock
. Aided customers in locating merchandise
. Communicated customer requests to management
. Assisted in completing price changes within the department
. Participated in year-end inventory and cycle counts
. Assisted in ringing up sales at registers and/or bagging merchandise
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