Customer Service Manager
Resume:
ROCIO ADAME
*************@*****.***
******@*******.***
_____________________________________________________________1004 W. 5th
street Cell: 626-***-****
Azusa, CA 91702
OBJECTIVE
Take advantage of any opportunities that will fully utilize my experience
and potential to achieve both company and personal goals.
ACCOMPLISHEMTS
Bank of America, Brea, CA 2009-present
Consumer Loan Risk Operation Account Manager/Senior Collector
. Meeting and exceeding all goals
. Responsible for maintaining, managing and analyzing 130 account
portfolios.
. Responsible for mitigating losses on auto loan accounts through our
collection, loss mitigation and repossession processes.
. Using collection strategies for loss mitigation efforts to avoid
charge offs.
. Effectively work with third party repo and skip vendors.
. Consistently performing in the top 5 percent of charge off prevention.
. Peer Coach-Assisted in coaching new hires in practical application
environment. Advised collection associates of policy and procedure
when team leaders were unavailable.
. 3 time Bank of America Spirit Award recipient.
. 4 time recipient of Bank of America Associate of the Month award
Bank of America, Brea, CA
2006 -2009
Consumer Loan Risk Operation Collector 1
. Assisted customers with disputes, payment issues and delinquencies
while maintaining above average performance.
. Excellent negotiation skills that have impacted the roll rates in a
positive way.
. Using collection strategies for loss mitigation efforts to avoid
potential small balance charge off.
. Consistently performed in the top 10% of all collectors.
. Developed skip tracing skills to locate customers which have neglected
their obligations.
G.C. Services, Irwindale, CA 2005 -
2006
Collector/ Data Entry
. Provided customer service and admin support for Northern and Southern
California courts.
. Responsible for basic collections.
. Audited and monitored transaction to verify that correct procedures
and regulations were followed.
Chuck E. Cheese, Covina, CA 2002 - 2005
Shift Manager
. Managed a team of 8 employees.
. Increased sales through associate development.
. Organized and supervised team building events.
SKILLS
Bilingual: Spanish
Proficient with Microsoft Excel, Word and PowerPoint.
EDUCATION
Sierra high School ITT Tech
1134 S. Barranca Ave 1530 W. Cameron Ave
Glendora, Ca 91740 San
Dimas, Ca 91790
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