Customer Service Representative

Rose M. MacNaughton

**** ***********, **** **

Mobile: 919-***-****

Home: 919-***-****

Objective: Seeking a part- time or full-time position, where I can utilize

my exceptional Customer Service and Phone Skills. Incorporate my knowledge

of MS word, Power-Point, and Outlook.

August 2009 to Present

Woodhaven Baptist Preschool, Apex, NC, Music and Movement Teacher,

. Teaching and instructing children in music and movement classes.

Organized daily activities, created agenda for students based on age

groups.

. Coordinated all stage productions related to music and development.

October 1997 - January 2000

COM TECH, Raleigh NC, Customer Service Representative

. Conducted inbound and outbound call campaign as a subcontractor for

IBM

. Successful call campaign for the IBM Think pad product line and AS400

. Successful account profiling for IBM's mid frame business

. Handled Customer issues based on specific product

. Consistently exceeded call quotas in call center environment.

March 1991- January 1993

Elizabeth Town Gas Company, Union NJ, Customer Service Representative

. Top Call Count in the meter exchange program resulting in eliminating

faulty meters in the field and driving corporate profits

. Top Call count as customer care representative

. Emergency call representative for critical customer service handling

priority one calls

Consistently had top call counts and customer satisfaction scores among

peers in all call center assignments

Education

January 2010 - Present

North Carolina State University

Pursuing degree in business management/Online courses

August 2002- May 2005

Butler County Community College

Cranberry Township, PA

Pursuing degree in business management

Volunteer/Community Service

August 2007- Present

Concessions Operator/Manager

. Responsible for concessions at athletic events sponsored by The

Stampede Club.

. Communicate with volunteer coordinators to ensure that concession

is well stocked with volunteers during games;

. Communicating closely with Team Parent Volunteer Coordinators and

doing onsite inventory checks.

. Placing orders with vendors and Communicate any major appliance

repair or replacement needs with the Stampede Club officers.

. Coordinate inspections with NC Department of Health. Provide

reports to Executive Board for monthly meetings.

A. Year on Year sales growth and profitability

B. Increased profits by over 64%

C. Offered concessions to all 19 sporting teams within the High School

Hospitality:

. Events included Meet the Coach's Night - August, auction, golf

tourney, several athletic awards nights - fall and winter and Coach's

Appreciation Dinner.

. Provided a report to Executive Board for monthly meetings. Prepare

yearly budget and submit to Treasurer in July.

Auction Procurement Chair 2007-2010.

. Acted as Founding Procurement Chair for 4 years.

. Procured donations from local businesses as well as Corporate

donations. Since the inception of this Auction in 2007, year to years

sales growth over the course of the last 4 years.

. Garnering all donated items and inventory control.

. Duties also included display and cataloging of all items.

. Working closely with team volunteers to help coordinate displays.

. Creating a hand out program of the event.

References: Upon Request

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