Customer Service Administrative Assistant

Nicole T Jenkins

**************@*****.***

**** **** **** #***

Camp Springs, MD 20746

C: 860-***-****

Administrative Professional

• Administrative professional possessing strong communication, computer and customer service

skills, as well as management and teamwork background.

• Great communication skills; interfaces effectively with management, administrators, staff and

peers.

• Outstanding customer service skills; Recognized as the “go to” person for immediate resolution

of customer issues.

• Effectively organizes, manages and prioritizes multiple tasks.

• Proficient use of Microsoft Office software; Able to operate office equipment such as computer

terminal, PC, printer, copier, calculator, scanner, mailing machines, fax machine and multi-

extension telephone.

Professional Experience

Headcount Solutions, Camp Springs, MD March 2011 – Present

Administrative Assistant / Leasing Consultant

• Oversee all aspects of general office coordination.

• Maintain office calendar to coordinate work flow and meetings.

• Create and modify documents such as invoices, reports, memos, letters and financial

statements using word processing, spreadsheet, database and/or other presentation

software such as Microsoft Office, Excel or other programs.

• Interact with clients, vendors and visitors.

• Monitor and assist with maintenance of the organization’s websites.

• Create, file and retrieve organizational documents, records and reports.

• Answer telephones and transfer to appropriate staff member.

• Support staff in assigned project based work.

Hopkins House Preschool Academy, Alexandria, VA March 2010 – March 2011

Teacher

• Manages three to four employees giving clear instructions and monitoring progress of group.

• Facilitate educational lessons and assessments.

• Create and maintain accurate data and confidential records.

• Utilize data to write supporting reports.

• Coordinate and review assessment data for the purpose of collaboration with

staff.

• Attends weekly and monthly professional training to stay abreast of current field related topics.

• Pleasantly greets visitors and maintains a positive attitude throughout the day.

• Daily use of Microsoft Office, Word, Excel, Outlook, as well as the internet.

• Creates an aesthetically pleasing environment for students and visitors.

The Cheesecake Factory, Virginia Beach, VA / Kensington, MD August 2004 – July 2010

Designated Trainer

• Responsible for processing daily financial transactions and data.

• Assisted in the training and evaluation process of new company employees.

• Upheld the company mission of “Ultimate Customer Satisfaction.”

• Answered inbound customer calls.

• Developed informational packets for training class.

• Fulfill customer requests in a timely and pleasant manner.

• Perform other duties as assigned by administrators.

Norfolk Public Schools, Norfolk, VA August 2007 – August 2008

Teacher

• Daily management of fifteen to twenty people.

• Responsible for research of curriculum, programs, events and any additional resources to

improve learning and performance of workgroup or class.

• Prepare and populate spreadsheets using Microsoft Excel for administrative functions.

• Responsible for tracking the completion of assignments and projects given to workgroup or

class.

• Design and implement effective strategies to positively develop learning.

• Schedule and conduct meetings with parents to discuss student progress and development.

• Collaborate with staff and administrators for weekly team meetings.

Education

Norfolk State University, Norfolk, VA Bachelors Degree 2003 – 2007

References

Furnished upon request

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