Customer Service Administrative Assistant

Vanessa Marie Pantoja

*** *. ******** ***. ******, TX 75208 214-***-**** ********@*****.***

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O BJECT I V E: To obtain an administrative assistant position with a financial institution, where I may

use my strong organizational skills and keen ability to multitask a variety of challenges and

responsibilities in hopes of growing with the company.

SK I L LS/PROF I C I E NC I ES:

M icrosoft Word/Excel/Power Point

B ilingual (English/Spanish)

G reat customer service and ability to multi-task

Excellent writ ten/verbal communication skills

Very organized and highly dependable

M ulti-line telephone reception, secretarial and general office experience

UTIES/ACCOMPLISHMENTS:

D

Provided customer service and assistance with financial transactions such as payments and deposits,

credit card advances, and loan processing

Handled a ten line switchboard routing calls and promptly forwarding them to appropriate person or

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department

Performed various clerical duties such as filing, faxing, copying, data entry and preparing reports for

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meetings

Assisted with accounts payable

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Placed blocks and ordered new debit cards when they were compromised, lost or stolen

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Organize, sort and assign mail distribution for all the employees

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EMPLOYMENT HISTORY: 1.

Receptionist/Secretary, Dallas Credit Union 2008 2011

2. Member Service Rep, Neighborhood Credit Union 2006 2008

3. Teller, Bank of America 2004 2006

EDUCATION: Attended

Mountain View College in Dallas, TX

REFERENCES: Available on

request

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