Customer Service Sales

Sweta Patel

**** ********** *****, ******, ** ***12

Email: ****************@*****.*** Cell - 562-***-****

Objective:

To seek the position of Pharmacy Technician at a reputed hospital/ retail pharmacy

Education:

ABC Adult School

Pharmacy Tech Program February 2010 – Dec 2010

• Measured medicine quantities, Sorted them by type and quality, and filled them into the bottles

• Prepared IV mixtures and feedings.

• Checked the machineries used in the laboratory.

• Secured all lab equipment’s and paraphernalia.

CERTIFICATION:

• HIPPA

• CPR Certified

• PTCB

Professional Skills:

• Immensely hardworking and honest pharmacy technician egger to learn and apply skills in the work

environment.

• Strong communication skills accompanied by pleasant personality

• Excellent customer service and organizational abilities

• PC proficient in MS Windows, Word, Excel, Outlook

• Multilingual in English/Hindi/Gujarati/Spanish

• Highly proficient in using the drug preparation software tools with expertise in working with the internet

Work Experience:

Walgreen Pharmacy

Pharmacy Technician

Externship site and then hired as an employee.

December 2010 – March 2011

• Measured medicine quantities, Sorted them by type and quality, and filled them into the bottles

• Prepared IV mixtures and feedings.

• Checked the machineries used in the laboratory.

• Secured all lab equipment’s and paraphernalia.

United Health Group Contract Position

JR. Business Analyst

July 2009 – August -2009

• Provide sales support and Admin services to Agents/Brokers.

• Responsible for reviewing, documenting, analyzing, and processing incoming agent

• Requests to sell Medicare product.

• Ensure proper completion of Paperwork which includes contracts, marketing agreement, Documentation of

sales targets. If documents are missing information, must access multiple systems or interact (phone) with field

• Administer programs and monitor compliance of licensing and training requirements.

• Act as a liaison and customer service resource for external producers relative to enrollment and policy

• Requires a need to have strong research, analytical, and decision making skills.

United Health Group Contract Position

Project Coordinator

March 2009 – May -2009

• Ensure a complete and legible contracting request was submitted

• If documentation is missing, must access multiple systems (ORACLE Siebel CRM on Demand

and PDB Report) or interact with field leadership to get documentation

• Audit and analyze files for completeness by understanding contracting requirements and

document types

• Work daily with an assigned list of 60 agents assuring that all documentation is on file

United Health Group Contract Position

Position - Junior Business Analyst

Sept 2008 – February 2009

• Analyze Underwriting Approval Form (UAF) and validate that the form has been completed

accurately and completely

• Create the RBS Insert through the use of various existing templates

• Create and perform quality assurance reviews of the RBS Insert

• Perform large case implementations (State of GA, Lucent) and maintain a high volume of sales

support requests

First Bank Mortgage

Wholesale -Specializing in A and Alt A

February -2007 to December- 2008

• Communicated current lending programs and underwriting guidelines to brokers

• Reviewed loan submissions to verify packages are complete and meet guideline requirement

• Maintained a clear and consistent line of communication updating the broker on loan status

• Ensured brokers receive outstanding customer service.

• Serviced existing brokers, reactivated dormant accounts and solicited new business

• Established and maintained a follow-up system for weekly contact with brokers

Countrywide Home Loans

Wholesale -Specializing in sub prime and Alt A

December- 2005 to February- 2007

• Communicated current lending programs and underwriting guidelines to brokers

• Reviewed loan submissions to verify packages were complete and met guideline requirement

• Maintained a clear and consistent line of communication updating the broker on loan status

• Ensured brokers received outstanding customer service

• Serviced existing brokers, reactivated dormant accounts and solicited new business

• Established and maintained a follow-up system for weekly contact with brokers

Finance America, LLC (A Lehman Brothers Company)

Wholesale- Specializing Sub Prime Broker

June- 2003- September 2005

• Communicated current lending programs and underwriting guidelines to brokers

• Reviewed loan submissions to verify packages were complete and meet guideline requirement

• Trained brokers to FA, automated systems

• Maintained a clear and consistent line of communication updating the broker on loan status

• Ensured brokers received outstanding customer service

• Serviced existing brokers, reactivated dormant accounts and solicited new business

• Established and maintained a follow-up system for weekly contact with brokers

Triad Financial Corporation (Ford Motor Credit)

Corporate Sales

March 1998 – May 2003

1 Managed and target marketed various assigned West Coast territories in 4 regions.

2 Marketed Triad’s non-prime program to new and existing dealers.

3 Analyzed market potential and develop new business with dealers by determining dealership financial

need

4 And earned dealer(s) loyalty by consistent follow up and excellent customer service.

5 Corporate Support to West Coast Division Marketing Representatives.

6 Developed excellent relationship with Operations Department to expedite funding.

7 Dealers to submit application via email to Triad facilitated complete dealer registration nationally.

References available upon request

Contact this candidate