Sales Mental Health

Joderick Cooper

**** ******* ****, *** ***, Marietta, GA 30062 678-***-****

******@*****.***

SUMMARY

Diversified background in customer and account relations. A team player demonstrating strong

verbal and written communication skills with proficiency in Microsoft Office. Committed to

excellence and works efficiently with various groups of people.

EXPERIENCE

Cbeyond, Atlanta, GA

Customer Care Representative (2010-present)

• Responsible for handling customer calls with a positive problem solving demeanor

• Review system orders for inconsistencies in regards to product configurations

• Assist with escalations within other internal departments to ensure quick customer

resolution

Department of Treasury, Chamblee, GA

Contact Representative, (seasonal position) (2009-2010)

• Addressed wide range of complex issues that required unique solutions through telephone

interaction in a call center environment

• Secured, analyzed and protected personal and financial information of the taxpayer

• Resolved taxpayer disputes and delinquency issues

• Educated taxpayer on how to file and prepare tax returns

Wachovia, Augusta, GA

Financial Specialist (2004-2007)

• Developed sales strategies for maintaining existing client relationships including pre-call

and post-call follow up activities

• Effectively worked leads and managed Book of Business to optimize growth, retention

and profitability

• Combined consultative sales approach and financial expertise to create solutions for

clients

• Assisted customers with opening/closing accounts and refinancing mortgages

Bank of America, Columbia, SC

Personal Banker (1999-2001)

• Sold bank products

• Created daily and weekly sales reports

• Processed consumer loans and lines of credit

Charter Hospital, Augusta, GA

Mental Health Technician (1995-1999)

• Interviewed patients and their families to gather and record data

• Provided behavior modification counseling in individual or group sessions

• Educated patients in areas of social skills, basic physical care and how to function

independently

• Implemented life skills workshops and programs in behavior management in an effort to

transition clients to home or community

United States Army, Fort Gordon, GA

Behavioral Science Specialist (1992-1995)

• Collected and recorded psychosocial and physical data

• Counseled and treated patients with personal, behavior or mental health problems

• Assisted with the care and treatment of psychiatric, drug and alcohol patients

• Provided bedside care in hospitals, including taking the body temperature, pulse and

respiration rate of patients

• Gave medication to patients under the direction of physicians and nurses

• Transported and monitored patients while in transition to various departments

EDUCATION

Southern Wesleyan University, N. Augusta, SC 2004 Bachelor of Science in Business

Management

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