Manager Service

Dean Taipale _____________________

**** **. ***** ***. **** China, Mi. 48054 Home 810-***-**** ******@*****.***

Service Director / Director of Fixed Ops / Service Manager

P&L Responsibility / Turned around Operations / Recruited top Performers / Large Company Experience / Integrated

new Technologies / Process Re-engineering / High Tech Experience

Management and Technical Leader: I have been fortunate to enjoy an exciting management and technical career that has included

key positions with well respected firms, including Duncan Automotive Group, Key West Toyota, Porter Automotive Group, Ken

Stillwell Ford, Dean Sellers Ford, Pat Milliken Ford, Golling Chrysler and Alan Ford . Career Track: Professional growth

through such positions as Management Recruiter, Technician, Shop Foreman, Service Advisor, Assistant Service Manager and

Service Director. Earned Ford Motor Company's "Medallion Elite Award" in 2005.

Turn around Management / Start-ups / Integrating New Technologies: Over the past 16 years I have been utilizing management

and technical expertise gained in larger corporations to turn around mid-sized service departments and develop a commercial

truck/fleet department with in a large service department. I have a track record of increasing sales, reducing costs, streamlining

and computerizing operations.

Proven Record-All Corporate Functions: I am skilled in all areas of executive management, including recruiting and training top

performers, developing departments and operations from the ground up, creating marketing and advertising and expanding into

new markets. I possess P&L experience and have consistently exceeded company objectives achieving double digit gains in

revenues and profits while maintaining top ranking customer satisfaction scores.

Diverse Experience: My career has given me the opportunity to work with foreign and domestic companies from the technical

field to top management.

Selected Achievements & Skills_________________________________________________________

• Orchestrated turnaround of Dealership Service Departments. As Service Director of Porter Ford/Mitsubishi I took a dual

franchise service department, obtained through a buy/sell agreement, which had been run into the ground and in less than a year

built it up to number 1 in CSI and service sales in the entire state. I also served as Service Director for Ken Stillwell Ford,

Lincoln Mercury (2001-2008) increasing customer pay sales 40+% and reducing expenses by 60%. I increased customer pay,

warranty and internal sales, trained staff as needed, updated equipment and processes, cleaned up tens of thousands of

outstanding warranty, computerized the whole department and developed new marketing and advertising strategies to grow the

business while keeping CSI at or above regional average.

• Developed a Commercial Truck/Fleet Sales & Service Department from the ground up. Recruited as the Commercial Truck/Fleet

Administrator for Dean Sellers Ford, working in a somewhat new industry that offered unique challenges. I had the opportunity

to build a company, including, hiring and training personnel, purchasing equipment and working closely with the sales

department to build new commercial and fleet business. Over an 18 month period I grew the department 300% of the projected

goal.

• As Assistant Service Manager of Alan Ford (1990-1997), I developed marketing and advertising programs that increased sales by

60%, cleaned up a major warranty audit that could have cost the company hundreds of thousands of dollars, took the CSI rating

from 31st place to 1st place.

• Skills: Exceptionally strong written and verbal communication skills. Highly personable and capable of working with other top

managers and CEO's. Proficient in solving problems and implementing solutions under tight deadlines. Hands on executive,

capable of efficiently managing all aspects of the business. I have 15 years experience with ADP and am proficient with R&R

and UCS computer systems. I currently retain ASE master certifications along with FORD master certifications in the following

areas, Service Manager, Customer Relations Manager, Warranty Administrator, Service Advisor and Commercial Service

Manager/Advisor.

Career

overview____________________________________________________________________

• Duncan Automotive Group- Service Director (Ford, Lincoln, Mercury, Chrysler, Dodge, Jeep & Toyota) 2009-2010 Key West, FL.

• Porter Automotive Group- Service Director (Ford, Mitsubishi, Chevrolet, Hyundai, Nissan and Infiniti) 2008 Newark, DE.

• Ken Stillwell Ford, Lincoln Mercury Inc.-Service Director 2001-2008 Hillsdale, MI.

• Dean Sellers Ford Inc.-Commercial /Fleet Service Administrator 2000-2001 Troy, MI.

• Glassman Automotive Group Inc.-Assistant Service Manager (Oldsmobile, Saab, Hyundai & Kia ) 1998-1999 Southfield, MI.

• Krug Ford, Lincoln Mercury Inc.-Assistant Service Manager 1997-1998 Howell, MI.

• Alan Ford Inc,--Assistant Service Manager/ Shop Foreman/ Technician 1990-1997 Bloomfield Hills, MI.

• Jerome Duncan Ford, Golling Chrysler, Plymouth Jeep, McMillan Tire and Auto-Associated with companies for over a decade while

progressing from Technician, Shop Foreman to Service Advisor.

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