Customer Service Human Resources

Donna Rose

** ********* *****, ***********, ** **158,Cel 317-***-****, *********@*******.***

Summary

Dedicated people-oriented administrator with positive attitude. Consistently commended for

strong organizational skills, attention to detail, and meeting deadlines. Thrive on challenges in a

team-oriented environment. Set high standards. Create enthusiasm in others. Expertise includes:

• • •

Office Management Project Management Payroll/Human Resources

• • •

Weekly Status Reports Staff Training/Orientations Accounts Payable

• • •

Vendor Relations Customer Service Problem Resolution

• • •

Event Planning Telephone Skills Maintain Office Functioning

Professional Experience

RCS Management Corp, Westfield, IN 1997 to 2011

Administrative Assistant/HR

• Provided clerical and administrative support to Human Resource (HR) Director and

executive members.

• Helped manage HR functions (hiring, training, bi-weekly payroll and expense reports)

• Collaborated with regional managers on a daily basis. Presenting weekly file status

reports of company issues. Researched employee workers compensation audits.

• Coordinated planning of board member meetings by organizing flights, lodging, rental

cars, and meals.

• Established and maintained a filing system, screened telephone calls, scheduled

meetings, and planned documents.

• Ordered office supplies for 10 locations, scheduled office service calls when warranted.

• Reorganized records and files, sending obsolete files to off site storage to improve

utilization of office space.

• Renewed and maintained license plates, registrations and insurance coverage for 85

company vehicles.

• Created and arranged company outings and events, with commendable results.

• Assisted in the accounts payable department functions.

• Authorized petty cash, employee check requests, and corporate charge card

expenditures.

Network Staffing Resources, Indianapolis, IN 1994 to 1997

Director of Administration

• Maintained office functioning, payroll, billing, Accounts Payable/Accounts Receivable,

general ledger, court filings, bank deposits and reconciliation of bank, scheduled patient

appointments and Cardio Pulmonary Resuscitation renewals.

• Collected time sheets, posted employees hours, and distributed payroll checks.

• Generated year-end W-2's.

• Pre-screened potential employees and hiring processes.

• Coordinated accounts receivable and accounts payable on a weekly basis.

• Handled issues and discrepancies of customers and vendors for streamlining account

activities.

• Balanced and closed the company books on a weekly and yearly basis. Filed various tax

papers monthly/yearly.

• Handled all court filings and bank deposits. Responsible of writing all company checks.

• Conducted interviews and hiring processes of potential employees.

Education

Ben Davis High School, Indianapolis, IN 1978

Business Major

Professional Training

The Essentials of Human Resources, Rockhurst University Continuing Education Center, 2010

Powerful Communication Skills for Women, Rockhurst College Continuing Education Center,

1993

Four Essentials of a High-Performance Secretary, Prime Learning International, 1990

Assertiveness Training, Indiana University-Purdue University at Indianapolis, 1989

Professional Leasing Program, The National Apartment Association, 1988

Software Applications

• Microsoft Office Suite

• MAS90 Program

• Quickbooks

• Peachtree

Licenses

Notary Public, The State of IN, 1995 to 2015

References available upon request.

Contact this candidate