Customer Service Manager

**** *. ********* ***., *** Angeles, CA ***** 323-***-****

***********@*****.***

Objective:

Seeking a position in Administrative/Clerical where I may be able to

utilize my professional skills in communications, computers, customer

service, and public relation.

Qualifications:

Windows XP Professional, Power-Point, Excel, MS Word, Quick Books, Peach

Tree, M.Y.O.B., Master Builders, Mod2, Bilingual (Spanish), legal skills,

skip trace, and credit analysis, type 45- 50 wpm, scanner, copier, and 10-

Key.

Education:

. Glendale College,

Glendale, CA

. Los Angeles City College,

Los

Angeles, CA

Work Experience:

Account Manager/Legal/Collections

08/04 - 8/10

NEMAN BROTHERS & ASSOCIATES, INC./LEGEND REALTY MANAGEMENT,

Los Angeles, CA

. Preformed accounts payable, receivable, collections, credit card, and

cash transactions over $200,000 for the company.

. Managed/updated vendor and customer accounts generated weekly payment

demands notice by mail and email.

. Assisted the financial dept with responsibilities for budgets,

accounts payable, and receivables.

. Preformed collections duties by contacting customer in (U.S.A, Mexico

& China) and demand payment on delinquent accounts. Formatted and

processed Final/Payment Demand Notices to delinquent and non-paying

accounts.

. Prepared, processed, and filed legal action forms with Civil and

Superior court, and legal representation in court.

. Generated weekly/monthly reports on payables, receivables, sales,

collection, write-off for Controller and CFO/CEO.

. Organized a systematic filing system and typed important confidential

information into system.

. Investigated customers history back-ground by skip tracing, and credit

checks.

Office Manager

05/95 - 04/04

TWINS LEATHER CO. (T.L.C.),

Los Angeles, CA

. Negotiated all aspects of sales with high profile manufacturing

garment companies, and buyers.

. Processed /Collected A/R & A/P into data system. Monitored/ recorded

expenses daily with bank drops.

. Customer Service processed orders and resolved all customer disputes

or complaints.

. Maintained and updated customers/vendor accounts. Issued credits,

discounts, refunds and resolve charge backs.

. Coordinated trade shows advertising, travel, stage designed, and

rental displays.

. Assisted/Advised owner in legal aspects of the business, employee and

employer law.

. Reviewed/Prepared the financial operations of Sale, Income, Expense,

and Banking reports.

. Human Resource interviewed, background checks, hired, and Dismissal of

employee(s).

. Coordinated monthly routine building inspections and repairs for

compliance under the Cal OSHA ordinance law.

. Suggested and implemented actions to improve revenue and profits.

Conducted meetings with employee to review any changes in benefit and

company policy.

. Prepared profitability analysis and evaluated new products including

pricing and mark-ups relative to the market.

Student Admissions Counselor

05/94 - 05/95

CONCORD MEDICAL INSTITUTE,

North Hollywood, CA

Student Admissions Counselor

07/90 - 02/93

ITT TECHINCAL INSTITUTE,

Van Nuys, CA

* (Both companies above preformed same job duties) *

. Contacted prospective student and scheduled appointment to discuss

education and future plans.

. Preformed interviews with student/parent to discuss the academic

program and admissions requirements for acceptance.

. Counseled student on academic program and course structure and

explained future benefits.

. Prepared all enrollment documents for admission, and secured closing.

. Supported, guided, and encouraged student for entrance exam.

. Weekly follow up on student progress and achievement with student and

instructor.

. Counsel student into not withdrawal from course and encouraged to

continue education.

. Gave campus and lab dept tours. Also demonstrated and explained on all

equipment used at time of studies.

Lead Secretary/Office Manager

05/86 - 07/90

FEDERAL INDUSTRIAL PROPERTIES, INC.,

Los Angeles, CA

. Supervised and regulated clerical and secretarial functions to staff.

. Scheduled all travel, accommodation and meeting appointments.

. Prepared monthly Income, Expense, and Banking Report.

. Prepared/up dated,/filed client contracts for purchasing, rental and

leasing of unit.

. Skip Tracing/Researched property value and tract location information.

. Resolved any tenant complaints related to damages or disputes with

other tenants.

. Prepared 3-day Pay or Quit notice or Eviction Notice for tenants that

failed to comply with their rental/lease agreement.

. Prepared the Lease/Purchase Listing sheet for advertisement for

company.

. Visited property sites and tenant units to inspect for damages and

supervised workers to perform immediate repairs.

Leasing Agent/Property Manager

06/83 - 05/86

DJ PROPERTY MANAGEMENT, INC.,

Los Angeles, CA

. Prepared all lease/rental agreements, and termination /renewal of

Leases/Evictions.

. Contacted previous Landlords for leaser/renter back history.

. Did credit checks with credit bureau for back history of payment

history.

. Building maintenance/installation repairs and Law ordinance and

compliance.

. Resolved Tenant complaints on unit damages or other tenant complaints.

.

. Prepared monthly income, expense, and banking report, handled cash

deposits.

. Followed up to make sure all terms of agreement were compiled by the

tenants.

. Processed bank deposits/commission/disbursements, payables and

receivables.

. Client relations/ Customer Service/Small claims presentation/Process

filing w/court

. Multi Task Computer processing of client information maintained and

filed confidential files.

. Supervised/Assisted repair worker on plans and new developments on

property.

. Negotiated expenses and repairs with leading construction companies to

get best price as possible

. Worked close with maintenance, repair and construction crew on job

site repairs.

References:

Available upon request.

Contact this candidate