Customer Service Manager
Resume:
ERIC SMITH
**** ****** *** • Hesperia, California 92345
********@***.***
INDUSTRIAL MANUFACTURING MANAGER
LOGISTICS & PRODUCTION
Efficient and dedicated Warehouse Manager with over 15 years of experience in the
industrial manufacturing industry. Excellent ability to oversee multiple departments and
coordinate efforts for smooth operations between production and shipping. Outstanding
customer service record and proven ability to cut costs and reduce overtime while
increasing productivity and meeting deadlines. Expertise in multiple glass and steel
manufacturing techniques and heavy equipment operation. Highly capable in both the
administration and execution of production and manufacturing management. Versed in
Department of Transportation, Department of Energy regulations and Federal Motor Carrier
Administration’s 2010 Initiative.
Core Competencies
Manufacturing • Shipping • Production Management • Fuel Price Analysis • Regulatory
Compliance
Quality Control • Facility Development • Warehouse Management • Preventative
Maintenance
Routing and Dispatch • Inventory Management • Invoicing • International Logistics
Document Preparation • Customer Relations • Employee Development • Safety Training
PROFESSIONAL EXPERIENCE
CLARK DIETRICH BUILDING SYSTEMS, Riverside, California • 2008 to 2011
Formerly Clark Western Building Systems, now merged into the largest steel stud framing
manufacturer in the country, with 11 plants, 2 design facilities, and approximately 350
employees.
Manager of Logistics & Production
Managed over 50 employees between the shipping and production departments, enforcing
efficient production schedules. Performed quality control visits to clients, ensuring ideal
packaging and timely/accurate order delivery. Produced shipping and loading schedules,
and checked/approved employee hours. Orchestrated internal efforts between multiple
departments, as well as coordinating timetables with external shipping agents and
customers. Created daily assignments within production department to dovetail with
shipping dates and guarantee client satisfaction. Interfaced with maintenance department
on problem resolution and raw material availability. Compiled daily reports, spreadsheets,
and employee reviews for senior management.
Highlights & Accomplishments:
• Accomplished an on-time delivery average of 99.4%.
• Implemented cost-saving increase in container weight without damaging contents,
resulting in less than $2,000 worth of product returned due to damage out of 670
million pounds shipped.
• Achieved a company-high customer service rating of 98.7%.
Resume
• Conceived and implemented an inventory cycle count procedure, yielding zero
discrepancies on year-end inventory counts throughout tenure.
• Maintained a commendable safety record, with zero lost time due to accidents, a zero
Days Away, Restricted, or Transferred (DART) rating, and a zero recordable accident
rating.
• Coordinated and implemented a scrap and recycling team, creating a business return
of $150,000 per year on average.
• Met all production goals while reducing overtime hours.
• Chosen to collaborate and assume Assistant Plant Manager role on facility
improvement planning.
Resume
ERIC SMITH • Page 2 • ********@***.***
AGC FLAT GLASS NORTH AMERICA, INC, Victorville, California • 1992 to 2008
A float line glass manufacturer producing panes of flat glass in all sizes. Once comprised of
9 production facilities and 3 coating facilities, and at one time employing over 2,200 people.
Production Supervisor
Supervised the hot end of production, overseeing the process of turning raw materials into
molten glass. Operated and trained employees on every aspect of flat glass production,
such as weighing, raw materials mixing and delivery, temperature and air-to-gas ratio
control, emissions regulation, and finishing materials application. Trained and supervised
employees in the operation of moving and loading equipment, including front end loaders,
forklifts, aerial lifts and overhead cranes, as well as heating and cooling equipment
including tin baths, Lehr kilns and blast furnaces.
Highlights & Accomplishments:
• Oversaw the total demolition and rebuild of the main furnace and the management of
the multimillion-dollar project.
• Produced lowest number of production failures within the department.
• Trained a 6-man emergency response team in specialized safety skills.
• Developed and updated all departmental training manuals.
EDUCATION & TRAINING
Four C’s of Management Seminar
Six Sigma/Lean Production Concept Training
Train the Trainer, Production and Equipment Training
Arial Lift and Forklift Operation
Red Cross CPR/First Aid/AED Training
ISO 9000
OSHA/MSDS
Business Administration Degree
California State University San Bernardino
TECHNICAL SKILLS
Beck Control, Allen Bradley, Kuka Robotics, MSSI, SAP, MRP,ERP,SSMA, UL, Kanbans,
Kaizen, Poka Yoke, Microsoft Office (Word, Excel, PowerPoint,) AS400, Kronos Time
System, E Time System
Resume
ERIC SMITH
7773 Bangor Ave • Hesperia, California 92345
********@***.***
To Whom It May Concern:
This application is for the position of warehouse manager with your organization. You will
find me to be a devoted and detail-oriented warehouse manager with over 15 years of
supervisory and operational experience in steel and glass manufacturing. My ability to
harness the efforts of large production teams, coordinate schedules and work assignments
between multiple departments, and tireless dedication to complete customer satisfaction
can surely benefit your company, and I have a proven record of creating profit increases
through efficient management techniques.
Outstanding ability to train and lead employees, a wealth of detailed knowledge regarding
industrial manufacturing and shipping, and the strong capability to manage administrative
details and streamline internal communications are among the valuable skills I would bring
to any relevant management position. My tenure as the Logistics and Production Manager
for Clark Dietrich Building Systems, the largest steel stud framing manufacturer in the
country, demonstrates my ability to oversee multiple aspects of production and improve
operations without compromising quality or customer satisfaction.
My most valuable accomplishments in that position include:
• A sterling shipping record, including an on-time delivery average of 99.4% and a
company-high customer service rating of 98.7%;
• Developing a technique for cost-saving increases in container weight without
damaging contents, resulting in less than $2,000 worth of product returned due to
damage out of 670 million pounds shipped; and
• Conceiving and implementing numerous operational improvements, including an
inventory cycle count procedure yielding a 0% discrepancy factor and a scrap and
recycling team that created an average annual business return of $150,000.
I would like to speak with you to further discuss the benefits I can offer your organization.
Please review my attached resume and contact me at your convenience. Thank you for
your time and consideration, and I look forward to speaking with you soon.
Sincerely,
Eric Smith
Resume
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