Customer Service Human Resource
Resume:
ANN GLEOCKNER, PHR
**** ****** ****, ***********, *** York 14424
**********@*****.***
OBJECTIVE:
To obtain a leadership role within Human Resources function that will
utilize my previous experience as a Generalist, a Recruiter, and a Payroll
Specialist.
CERTIFICATIONS and MEMBERSHIPS:
PHR - Professional in Human Resources Certification, certified since 2008
SHRM - A Member of the Society for Human Resource Management since 2007
HIGHLIGHTS OF QUALIFICATIONS:
. 7+ Years of Human Resource Administrator/Generalist experience
. Over 6 years experience in the Payroll field
. Proficient in ADP, KRONOS, ABRA Suite Payroll/HR Products, AS400, Fox
Pro Report Writer, COBRA Solutions System, MSOffice: Word, Excel,
PowerPoint, Publisher
. Dedicated to providing excellent customer service
. A dependable, quick-learning, flexible individual who is organized and
possesses effective management skills
EMPLOYMENT HISTORY:
2005-2011 Garlock Sealing Technologies, Palmyra, NY
HR Administrator
. Conduct new hire roundtable discussions on a quarterly basis to ensure
the needs of new hires are being met and report back to management on
recommendations for changes
. HR Administration: maintenance and management of all personnel,
benefits, medical, disability, and workers' compensation files of all
employees throughout the United States
. Handle all inquires for benefits administration to include new hires,
terminations, changes, COBRA questions and assistance with Employee
Self-Service portal
. Maintenance of the ADP HRIS database with Employee changes to include
pay rate and title changes, new hires, terminations and leave of
absences
. Administer new hire orientations for general HR polices, new hire
paperwork and benefits
. Open Enrollment: write and distribute open enrollment information and
instructions, arrange and conduct informational meetings, assist
employees as needed
. Liaison between employee and insurance providers for benefits,
disability and workers' compensation, complete paperwork as necessary
for changes and claims
. Attend Workers' Compensation hearings as required
. Employee review process: Administer and train on company performance
review system; ensure reviews are completed in a timely fashion by
running reports and distributing to the VP's and Managers of each
department
. Member of the policy and procedure team that developed and improved
existing policies for the employees throughout the United States
. Recruiting: Post jobs internally, online and with temporary agencies
as needed for open positions, conduct phone interviews and make
recommendations for in-person interviews; conduct in-person interviews
with a team of individuals appropriate for the positions; complete
offer letters, reference checks, online assessments and pre-employment
screening per policy, make travel arrangements for out of state
candidates
. Administer the tuition assistance program to ensure that employees
within the program are adhering to the policy, ensure payments are
reimbursed to the appropriate person in a timely fashion
. Assist with coordinating of special events such as the Annual Health
Fair, Holiday Luncheon and Company President visits
. Administrative duties: monthly report to VP of HR, safety committee
member, administrative team member, maintenance and review of awards
given to employees, administrator for online training website,
scheduling of annual testing for manufacturing employees
2004-2005 Seneca Foods Corporation, Marion, NY
Human Resource Generalist
. Provide Payroll Support to all de-centralized payroll specialists
using the ADP system
. Train other Payroll Support members via Citrix Shadow
. Audit internal hourly, salary and short-term disability procedures,
hours and wages
. Handle all internal aspects of the Flexible Spending Account to
include reconciling, demographic changes, terminations, new hires, and
account changes
. Employment Verifications to ensure compliance with company procedures
. Compile research to accurately write new company policies
. Coordinate and administer new employee company and benefit
orientations
. Test new processes and databases within the HRIS system
. EEO and Vets 100 Reporting
2004-2005 New York Payroll Relief Corp., Inc., Pittsford, NY
Payroll Specialist
. Benefits Administration: Medical, Dental, Vision, LTD, STD, Life,
Simple IRA, 401K
. Handle up to 40 clients payroll to include: printing checks and direct
deposits, e-filing of weekly taxes, quarterly and yearly tax filing
and reporting
. Maintain client payroll files for payroll service
. Bookkeeping and Bank Reconciliation for Payroll Clients
1999-2004 Armored Motor Service of America, Inc.
Loomis, Fargo & Co. Victor, NY
Human Resource Generalist, Payroll Specialist
. Assisted in transition period following acquisition of AMSA by Loomis,
Fargo & Co.
. Recruitment of employees through job fairs, open interview days, and
phone screening as well as
pre-employment testing
. Liaison between Corporate office and branch offices
. Affirmative Action: Placement of weekly ads, created and maintained
applicant tracking database
. Claims Processing: Worker's Compensation, NYS Disability, FMLA
. Benefits Administration: Medical, Dental, Vision, COBRA
. Project Management: Service Award Recognition Program, Employee
Handbook
. Assisted in transition of out-source system to an In-house
Payroll/HRIS system
. Creation of database reports from FoxPro Report Writer such as: 401K,
WC, Budget, Vacation/Sick accruals, Termination/Turnover, payroll, and
benefits
. Maintenance of Payroll and HRIS systems
. Handled wage and employment verifications according to company
standards
. Training of new and existing employees on HRIS and Payroll system
. Weekly payroll for a seven state, 2 company, 1300 employee in-house
payroll system to include: printing checks and direct deposits, ACH
files, weekly, quarterly, and yearly taxes, bank transfers,
garnishments, and W2 reports
. Maintained DOT files to comply with Federal regulations
1999. KJ Transportation, Farmington, NY
Payroll Specialist, Billing Processor
. Paid employees weekly to company standards and policies
. Called customers for proof of deliveries needed for payment to the
employee and for company billing
. Billed customers accurately according to customer's standards
. Printed and handled billing accounts to bring accounts up to date
EDUCATION:
2010 Ashford University
BACHELOR'S IN ORGANIZATIONAL MANAGEMENT
Concentration: Human Resource Management
1996 Rochester Business Institute
ASSOCIATE IN OCCUPATIONAL STUDIES DEGREE
Major: Administrative Information Processing
REFERENCES AVAILABLE UPON REQUEST
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