Customer Service High School

Jazmon Paden

** ******** ******

Hiram, GA *****

phone: 678-***-****

cell: 404-***-****

***********@*****.***

OBJECTIVE

I am searching for a company that will utilize all of my talents as a receptionist, office assistant, and member service

representative. The position I seek will afford me the opportunity to use my communication and people skills. The position

should present various challenges, opportunity for growth, and rewards commensurate with performance.

EDUCATION

Bachelor’s in Healthcare Administration and Nursing

University of Phoenix April 2009-Present

Associates of Administration in Early-Childhood Education June 2008

Kennesaw State University

High School Diploma June 2002

Sprayberry High School August 1998- June 2002

EMPLOYMENT

Credit Union of Georgia

January 1, 2007 -2008

Member Service Representative and Loan Officer/Teller

• Oversee Members

• Assisted members with their cash transactions

• Assisted members with loan applications and approvals of loans/mortgages

• Open/closed accounts for non-members and members

• Open business accounts and share certificates

• Supervised/trained Tellers

Wal-Mart

June 2005-April 2006

Phone Operator/Call Center Operator

• Demonstrated superior customer service when answering all inbound calls placed throughout the entire store

• Assumed duties within the fitting room by directing customers to open rooms in order to try on clothing

• Screened all managers calls while scheduling appointments and taking messages for later call backs

• Respond to all inquiries within 24 hours

• Successfully reorganized call escalation protocol

Publix

September 2003-May 2005

Cashier

• Maintained orderly appearance of register area while ensuring that the customers receive outstanding service

• Provided accurate knowledge of all products and communicated customers request to the managers

• Conducted many responsibilities outside that of a cashier when understaffed and instructed by a manager

Cobb Eye Center

August 2001-August 2003

Receptionist

• Handled all responsibilities of the front desk which included patient check-in and scheduling appointments

• Routed incoming calls

• Interacted with various insurance companies for the verification of policies held by the patient

• Type official correspondence

• Distribute mail and interoffice memoranda

SKILLS AND CORE STRENGTHS

Microsoft word/ Basic Administrative skills * Actively seeking challenges with the ability to learn quickly

Excel/Power Point * More than 6 years experience in customer service

Account Management * Able to troubleshoot numerous office situations and

Administrative Support productively interact with various personalities

Data Entry/ Memo writing and documentation * Actively seeking challenges with the ability to learn quickly

Excellent Communication Skills * Very organized and has the ability to multi-task

Customer Support/Retention *Self-disciplined and required little supervision

REFERENCES: WILL BE FURNISHED UPON REQUEST

Contact this candidate