Customer Service Sales
Resume:
Marquita Bryant
Dallas, TX 75210
469-***-**** (cell)
***************@*****.***
Objective:
Seeking a job as a customer service representative where good people and
communication skills can be utilized to help the company meet the customer’s
expectations.
Summary of Qualifications:
Excellent communications and listening skills.
Moderate customer service and sales skills.
Remarkable math skills.
Great organizational skills.
Exceptionally friendly, helpful, polite, and patient.
Extremely self motivated and honest.
Immense passion dealing with the public and strong enthusiasm and interest in apparel
being sold.
Uncommon neat and tidy appearance and a clear speaking voice.
Strong stamina and ability to spend lots of time on the feet, especially during busy periods
such as Christmas sales.
Professional Experience
Bank of America, Richardson, Texas
March 8, 2010 Present
Customer Service Representative
Answer inbound calls from homeowners with Bank of America.
Sell Refinances, Bank of America Visa Credit Cards, and Privacy Assist Programs on
every available sales offer.
Provide customers with product and service information.
Transfer customer calls to appropriate department.
Identify, research, and resolve customer issues using different computer programs.
Follow up on customer inquires not immediately resolved.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Aegis Communications, Irving, Texas
Sept 09 Feb 2010
Quality Analyst
Evaluate and monitor calls for the agents in the call center.
Send daily reports through email of the daily production and month to date numbers for a
particular site.
Coach agents on their calls and give pointers on improving their quality scores.
Meet with supervisors to discuss agent’s quality and ways on reaching the 95% goal for
quality.
October 6,2008 September 2009
Customer Service Representative
Answer inbound calls in support of customer needs.
Convey in a reassuring manner step by step instructions to resolve application issues.
Perform queries in multiple databases.
Handle billing questions.
Answer member’s pharmacy inquires when having problems receiving medication at the
pharmacy.
Enroll members and prospects in Prescription Drug Plans during the annual enrollment
period, initial enrollment period, and special enrollment period.
Calm angry customers and restore trust.
Provide consistently high quality and timely customer service to achieve individual goals
and targeted performance levels.
Body Central, Dallas, TX
February 2007 December 2007
Sales Associate
Greet customers and ascertain what each customer wants or needs.
Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
Compute sales prices, total purchases, and receive and process cash and credit
payments.
Meet daily sales quota each and every day.
Watch for and recognize security risks and thefts, and know how to prevent or handle
these situations.
Recommend, select, and help locate or obtain apparel based on customer needs and
desires.
Answer questions regarding the store and its merchandise.
Censor, arrange, and display merchandise to promote sales.
Charlotte Russe, Houston, TX
August 2006 January 2007
Sales Associate
Provide apparel sales and excellent customer relations.
Helped train new employees on the sales floor.
Achieved status as one of 15 top sales performers at Charlotte Russe.
Assist cashiering activities in areas such as purchasing, returns, and exchanges.
Received, opened, unpacked, and issued sales floor apparel.
Gringos Mexican Kitchen, Houston, TX
February 2006 June 2006
Hostess
Greet guests, escort them to tables, and provide menus.
Handle telephone reservations for small parties.
Provide 100% customer service to the guests.
Maintain clean and organize host stand.
Education
Lincoln High School
Dallas, TX
High School Diploma (2004)
University of Houston
Houston, TX
Degree expected (2004 2006)
Software/System Skills
Microsoft Office (Word, Excel)
Microsoft PowerPoint
Typing Speed: 45 WPM
Aspect Phone System
AS400
Microsoft Outlook
Contact this candidate