Customer Service Representative

Harout Tchagaspanian

**** ******** **. ********, ** 91202

Cell 818-***-**** *********@*****.***

Objectives: Prove my highly technical, organizational and business skills.

Education: Bachelor of Science in Computer Science/Information Technology,

May 2008

University of Phoenix

Partial list of Completed Courses:

Computer Programming I & II Intro. To Unix

Database Concepts & Mgmt. Systems Windows Networking

SQL for Business Web Programming I & II

Network and Telecommunications II E-Business

Technologies

Glendale Community College 6/2003 - 6/2005

General Education -

Math, English, History, CS/IS

Hoover High School - Glendale, CA 6/ 2003

Internship/Hourly Worker: City of Glendale -

Information Services Dept. 3/2008 - 6/2008

File Net document preparation and scanning,

Create files on shared network drives for access

Work Experience: City of Glendale Public Library

Customer Service Representative (part time) 5/2006 -

Present

- Customer service to the public, respond to questions, complaints and

requests for service. Answer phones, check out books and materials to

patrons. Help patrons with the web and signing on to computers for

use to the public. Work with automated library and office systems

includes a Library circulation system and web based services.

DreamWorks Animation 6/2008 - 10/2009

Desktop Support Specialist (End of 16 month

assignment)

- Setup and support end users with software/hardware problems, including

applications and operating systems Windows XP, Linux, Internet

Explorer, Photoshop for Desktop/laptops. Setup new workstations.

- Support Microsoft products: Office, Entourage and Outlook, Norton Anti-

Virus SW, and Adobe Creative Suite 3 graphic design software package.

- Respond swiftly to all alerts, repairing or escalating issues as

appropriate, works closely with employees to assure continued quality

of service for cutting edge animated movie releases.

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