Customer Service Medical

Trinidad Ballesteros Lespron

**** **** **** ****** ******, Arizona 85713 Cell: 520-***-**** Email: ********@*****.***

Administrative Assistant

Customer Service MS Office Written/Verbal Communicator

Key Skills

Office Skills: Multi Line Telephone & Front Desk Reception Customer Service

Filing Database & Records Management Benefits

Executive & Administrative Support Purchasing Billing

Reports & Spreadsheets Complaint Handling Data Entry (40 WPM)

Computer Skills: Word Excel Outlook Windows Vista/XP

Adobe 10 key

Professional Experience

Catalina Pediatrics (Tucson, Arizona) Front Desk Administrator/Medical Biller, 2003/2011

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Organization of company database and files. Restored organization to personnel, medical billing and coding

of records and accelerated data input, processing and retrieval times.

Handling of collections department, EOBS, and timely follow ups.

Kaner Medical Group (Bedford, Texas) Front Desk Administrator, 2001/2003

Served as first point of contact for clients visiting the medical office. Efficiently operated prompt courteous

and knowledgeable assistance to clients.

Accurate records of clients and medical notations. Assisted in confidentiality and state regulations of

medical records.

Completed all organizational and clerical task on a daily basis .

Radiology Ltd (Tucson, Arizona) Medical Assistant/ Business Administrator, 1990/2001

Served as first point of contact for clients visiting the Medical office. Efficiently operated prompt courteous

and knowledgeable assistance to clients.

Accurate records of clients and medical notations. Assisted in confidentiality and state regulations of

medical procedures HIPPA.

Maintained common work area, delegated medical situations, and all administrative recording.

Prepped clients for X ray imaging, Mammograms, and assisted technicians for completion of reports.

Education

Pima Community College (Tucson, Arizona)

General Courses, 1990/1993

University of Arizona (Tucson, Arizona)

General Course, 1989/1990

Tucson High Magnet School (Tucson, Arizona)

General Education, High School Diploma, 1986/1989

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