Customer Service Sales
Resume:
LINDA C. HETNER
Lewisville, Texas *****
***********@**********.***
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OBJECTIVE: Recently relocated from New York to Texas. I would like to
obtain a challenging position within a dynamic and progressive company.
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EXPERIENCE:
Haverty's Furniture
Dallas, TX
Sales Associate
Interior Designer
Responsibilities include: Sales, customer service, ordering. Meeting
monthly quota on products.
Cultivating relationships with clients and maximizing business
opportunities, working full commission
sales and providing both in-store and in-home consultations. Collaborating
with clients in selection of designs and floor plans; consulting on overall
design, reaching a desired look and maintaining a set budget.
Wachovia/Wells Fargo
Smithtown, NY
Front Desk Coordinator
Customer Service
Responsibilities include: Research client inquiries prior to routing a
high volume of calls to the attending Brokers per department. Assemble
documentation required for distribution at financial seminars. Collate,
distribute and maintain logs for incoming as well as outgoing mail and
faxes, ensuring compliance of banking laws. Work with Brokers to maintain
and organize extensive client files. Greet and prepare accommodations for
clients upon arrival. Schedule vendor meetings for presentations of their
products to our Brokers.
Dukal Corporation
Hauppauge, NY
Customer Sales Administrator
Promoted
Responsibilities include: Set up pricing for an active customer base of
over 650 clients including international clients, creating and scanning
international documents, updating and maintaining pricing database for all
customers, reviewing all orders for pricing discrepancies, making
adjustments to orders, setting up new accounts, liaison between customers
and sales representatives, maintaining old customer accounts, tracking
reports, coordinating with sales representatives, and customers service
with heavy phone usage.
Responsibilities included: Customer service with heavy phone usage,
entering orders, fulfilling backorders, assigning inventory to warehouse,
checking for order accuracy, coordinating orders with warehouse and
tracking all phases of order until merchandise delivery.
Merkert Enterprise
Melville, NY
Customer Service Representative
Responsibilities included: Processing orders from buyers over the phone
and via computer, monitoring shipping and scheduling, verified pricing and
quantities, data entry, troubleshooting, handling busy phones from
customers and principals and generated monthly reports.
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SKILLS: Microsoft Word, EDI, Microsoft Excel & various e-mail programs
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