Customer Service High School

Alison Enos-Shepherd

*** ***** ***** ****** ****

Apt. G

Avon, IN 46123

E-Mail : ***************@*****.***

Phone : 260-***-****

Education: Taylor University

Fort Wayne, IN

Degree: Bachelor of Arts in Youth Ministry/Christian Education

2006

MedTech College

Greenwood, IN

Certificate: Phlebotomy (Enrolled in class starting July 9, 2011)

Work Experience: The Goddard School

Avon, IN

Preschool Teacher

July 2010 to Present

Create and implement developmentally-appropriate programs for

children 6 weeks to 6 years old including song, games, storytelling

and socialization. Maintain program administration and

communication with parents.

Bethesda Lutheran Communities

Fort Wayne, IN

Lead Direct Care Professional

March 2009 to July 2010

Served as a lead worker, directed and reviewed the work of eleven

others including: training new staff members, scheduling shift

coverage and coordinating monthly staff meetings. Provided

administrative support to three individuals including bookkeeping

and monitoring maintenance and safety within the home. Provided

direct daily care, residential aid and habilitation for 3 adult

women.

Anthony Wayne Services

Fort Wayne, IN

Case Coordinator

March 2008 to March2009

Supervised, supported and trained seven staff members who served 38

individuals in community living services. Expanded opportunities

for clients in the community while in compliance with federal,

state and local regulations. Ensured quality, health and safety for

individuals.

Mt. Olive Missionary Church

Peoria, IL

Youth & Children's Director

June 2007 to March 2008

Planned and implemented age-appropriate activities for Middle and

High School aged youth that promoted community involvement through

fellowship, fun and faith development. Coordinated fund-raising

activities. Oversaw recruitment and training of adult Volunteers.

Taylor University

Fort Wayne, IN

Circulation Supervisor

July 2006 to June 2007

Supervised and coordinated activities of circulation library staff

including training, scheduling, evaluation and overseeing

back-office operations for 17 employees. Assisted in writing

circulation policies and procedures and presenting them to the

public, students and staff. Assisted in hiring library assistants.

Trained all staff on computer programming and maintained library

computer system.

Saturn Christian Church

Columbia City, IN

Youth & Children's Pastor

February 2003 to January 2007

Developed the vision for the youth ministry. Recruited and trained

volunteer leaders. Built and maintained relationships with churched

and un-churched youth. Set and oversaw the youth ministry budget.

Key Experience in the following:

Qualifications: - 3 Years Admissions Counselor Assistant at Taylor University

- 10 years in public relations and customer service

- 2.5 years Services Agencies that include medical work

- 7 years as a supervisor

- CPR and First Aid Certified

- Program development of 3 different churches

- Accounting, record keeping, information technology, Microsoft

Office

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