Human Resources Manager

PATRICIA KELLNER, SPHR

*** ****** ******* ***** 678-***-****

Woodstock, GA 30188 *********@*********.***

Highly motivated Human Resources Professional with over 15 years of

continued career progression, possessing direct multiple site management

experience within the restaurant, manufacturing, healthcare, and

entertainment industries among union and non-union environments.

PROFICIENCIES

Talent Acquisition Employee Relations Labor Relations

Change Management Compensation and Benefits Training

Compliance Organizational

Performance Management Development

PROFESSIONAL EXPERIENCE

Hooters of America, LLC. Atlanta, GA 2006 - Present

The international company operating, franchising, and managing 455

restaurants in 44 states and 29 countries.

Director, HR (2008-Present)

Responsible for the talent acquisition, employee relations, and

organizational development strategy for the 120 corporate-owned locations.

. Counsel management at 120 corporate-owned locations (6500 employees)

located across 15 states on the interpretation of relevant policies,

laws, and regulations.

. Manages internal investigations into employee concerns to include

conducting the investigation, documenting, responding to the employee,

and concluding it with a prompt and remedial response.

. Acts as the HR Communication resource for the field and corporate office

by communicating key HR initiatives.

. Develops, reviews, modifies, and implements employee handbooks, policies,

procedures, and job descriptions for the field and corporate office.

. Redesigned and implemented the corporate and field management talent

acquisition strategy with cost reduction by over 50% and field management

turnover reduction by 25% over two years

. Established the recruitment department reducing agency cost by 50% or

$200,000

. Designed, tested, and implemented a diversity recruitment initiative for

Florida, which was later utilized as a turn-key program in other markets

. Created Exit Interview Program to analyze voluntary turnover among

restaurant managers and corporate office employees

. Track and evaluate turnover data for management, hourly and corporate

employees to determine the effectiveness of recruitment and retention

strategies

. Implemented Work Opportunity Tax Credit program generating over $989k in

federal government tax credits in 2010

. Reengineered the corporate HR function to eliminate barriers to high

quality delivery, enhance agility, and improve process efficiency,

resulting in cost reductions totaling $100K

. Partner with Executive leadership to develop programs to address

significant organizational needs

. Establish governance program including record retention standards, human

resource program audits and on-boarding training to promote a culture of

ethical behavior and regulatory compliance.

. Develop and manage the employee referral program for management trainees

Manager, HR (2006-2008)

Responsible for the talent acquisition, employee relations, and

organizational development programs for the 120 corporate-owned locations.

Imerys, Marble Hill, GA 2003 - 2006

An international leader in mining and transforming rare resources through

exclusive industrial processes

Human Resources Manager -A Generalist HR Manager responsible for talent

acquisition, employee relations, labor relations, benefits, compensation,

and training for 233 employees at six locations located in Georgia,

Wyoming, Arizona, and New York.

. Successfully partnered with Senior Management to deliver 2004 union

contract negotiations resulting in $124,000 savings over the life of the

three year contract at the Whitestone plant.

. Interpreted two labor contracts within the context of monthly grievance

meetings, quarterly labor management meetings, and daily operations

. Acted as the HR Manager for an Imerys Plant in Cuautitlan, Mexico and an

Imerys mine in Denganthza, Mexico for nine months

. Organized succession planning for North GA locations and created tool to

support division-wide succession planning

. Created and implemented substance abuse policy for North GA locations

resulting in zero challenges by either Union since inception

. Managed national, regional, and local recruitment for 23 salaried and

hourly open positions

. Managed yearly open enrollment for six locations as well as daily benefit

administration for four plans (two bargaining units, salaried, and non-

union hourly benefit packages)

Emory Healthcare, Atlanta, GA 2000-2003

Founded in 1905, Emory Healthcare has 1,184 patient beds, 9,000 employees

and more than 20 health centers located throughout metro Atlanta.

Senior Human Resources Associate (2001-2003)

Responsible for sourcing and recruiting nurses for specific specialty areas

for two hospitals.

. Coordinated sourcing and recruiting for Oncology Nurse Training Program

. Created program in Georgia for sophomore nursing students to gain

hospital experience

. Managed 50-70 job openings on average with Personic applicant tracking

software

. Recruited, interviewed, hired an average of 4-7 exempt/non-exempt staff

per week for Emory Crawford Long Hospital and Emory University Hospital

(over 2500 employees at each site)

Human Resources Associate (2000-2001)

Sourced, recruited, and facilitated on-boarding for non-exempt staff for

Emory University Hospital and Crawford Long Hospital.

AMC Entertainment, INC., Atlanta, GA 1990-2000

AMC is a multi-billion dollar, Fortune 1000 company with 382 theatres in 31

states and four countries outside the United States.

Manager -Responsible for the financial success of a location through

customer service, facility maintenance, human resources management, local

marketing, cash handling, and business analysis.

EDUCATION

Master of Science, Human Resource Management

Georgia State University, Robinson College of Business, Atlanta, Georgia

Bachelor of Business Administration

East Tennessee State University, Johnson City, TN

PROFESSIONAL DEVELOPMENT AND AFFILIATIONS

Society of Human Resource Management (SHRM) National

Society of Human Resource Management (SHRM) - Atlanta -EVP of Programming

2011, VP of Chapter Meetings 2010, Chair of Panelist Committee for HR

Leadership Academy 2010, Fall Conference Track Chair

Boy Scouts of America, Adult Volunteer 2003-Present

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