Customer Service Manager
Resume:
Kaoru T. Wadsworth
FPO AP *****-6107
(C) 81-90-194*-****
(H) 856-***-****
E-mail; ***********@*****.***
EDUCATION:
Maehara Senior High School Advance college course
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Taba. Uruma - city. Okinawa, Japan
March 1983- Graduated
CERTIFICATIONS:
February 2006, Accounting, Stratford career institute, Washington D.C.
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April 1998, Customer service, Okinawa Prefecture Professional Qualifications
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Board
January 1999 and May 2008, Management, Okinawa Prefecture Professional
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Qualifications Board
KEY STRENGTHS AND SKILLS
The proficiency of the customer service of 25 years
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20 years of accounting and bookkeeping experience
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Proficient 15 years of teaching Japanese
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15 years translator and interpreter experience.
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20 years of data entry experience
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6 years payroll experience
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11 years management experience
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Typing 55 words a minute
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EMPLOYMENT
Community Bank - Operation-IMNS
District Office BLDG 1005
UNIT 35019 Camp Foster
FPO AP 96373-5019
April 2011-Present
$11.75/per hour 40hours per week - Mr. Michael Prewoznik
• Operate computers programmed with accounting software to record, store, and analyze
information.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep
financial records, using journals and ledgers or computers.
• Debit, credit, and total accounts on computer spreadsheets and databases, using
specialized accounting software.
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and
produce documents.
• Receive, record, checks, and vouchers.
• Comply with federal, state, and company policies, procedures, and regulations.
• Compile statistical, financial, accounting or auditing.
• Code documents according to company procedures.
• Reconcile or note and report discrepancies found in records.
Community Bank -Teller
District Office BLDG 1005
UNIT 35019 Camp Foster
FPO AP 96373-5019
May 2009-April 2011
$11.01/per hour 30 hours per week - Ms. Tiffany Bell
• Act as interpreter for Community Bank to local Major Labor Contractor and vendors.
• Cash checks and pay out money after verifying that signatures are correct, that written
and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customers' transactions into computers to record transactions and issue computer-
generated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily
transactions using computers, calculators, or adding machines.
• Examine checks for endorsements and to verify other information such as dates, bank
names, identification of the persons receiving payments and the legality of the
documents.
• Count currency, coins, and checks received, by hand or using currency-counting machine,
to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Order a supply of cash to meet daily needs.
• Receive and count daily inventories of cash, drafts, and travelers' checks.
• Prepare and verify cashier's checks.
• Sort and file deposit slips and checks.
• Fill-in as acting manager in the absence of the incumbent.
Army & Air Force Exchange Service -Loss Prevention
Okinawa Exchange
UNIT 35163
APO AP 96378-5163
April 2008-August 2008
645-2318
$9.25/per hour 35 hours a week -Mr. Gary Medow
Implement and monitor processes to reduce property and financial losses.
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Investigate known or suspected internal theft, external theft or vendor fraud.
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Collaborate with law enforcement agencies to report or investigate crimes.
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Conduct store audits to identify problem areas or procedural deficiencies.
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Direct work of contract security officers or other loss prevention agents.
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Identify and report merchandise or stock shortages.
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Inspect buildings, equipment, or access points to determine security risks.
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Maintain documentation or reports on security-related incidents or investigations.
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Monitor compliance with standard operating procedures for loss prevention,
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physical security, or risk management.
Perform covert surveillance of areas susceptible to loss, such loading docks,
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distribution centers, and warehouses.
Army & Air Force Exchange Service -Account payable
Okinawa Exchange
UNIT 35163
APO AP 96378-5163
June 2007-April 2008
645- 2318 - Mr. Hidenao Higa
$9.25/per hour 40 hours a week
• Operate computers programmed with accounting software to record, store, and analyze
information.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep
financial records, using journals and ledgers or computers.
• Debit, credit, and total accounts on computer spreadsheets and databases, using
specialized accounting software.
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and
produce documents.
• Receive, record, and bank cash, checks, and vouchers.
• Comply with federal, state, and company policies, procedures, and regulations.
• Compile statistical, financial, accounting or auditing reports and tables pertaining to such
matters as cash receipts, expenditures, accounts payable and receivable, and profits and
losses.
• Code documents according to company procedures.
• Reconcile or note and report discrepancies found in records.
Army & Air Force Exchange Service
Fort Lee Main Exchange -Loss Prevention
Fort Lee, VA
June 2006 – December 2006
804-***-**** -Ms. Fay Steel
$8.43 per hour/ 35 hours a week
Implement and monitor processes to reduce property and financial losses.
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Investigate known or suspected internal theft, external theft or vendor fraud.
•
Collaborate with law enforcement agencies to report or investigate crimes.
•
Conduct store audits to identify problem areas or procedural deficiencies.
•
Direct work of contract security officers or other loss prevention agents.
•
Identify and report merchandise or stock shortages.
•
Inspect buildings, equipment, or access points to determine security risks.
•
Maintain documentation or reports on security-related incidents or investigations.
•
Monitor compliance with standard operating procedures for loss prevention,
•
physical security, or risk management.
Perform covert surveillance of areas susceptible to loss, such loading docks,
•
distribution centers, and warehouses.
Coyne Textile Service - Billing Clerk
800 South Ave.
Colonial Heights, VA 23834
May 2004-May 2006
$9.00 per hour / 40 hours a week -Ms. Nadia Brown
• Verify accuracy of billing data and revise any errors.
• Operate typing, adding, calculating, and billing machines.
• Prepare itemized statements, bills, or invoices; and record amounts due for items
purchased or services rendered.
• Review documents such as purchase orders, sales tickets, charge slips, or hospital records
in order to compute fees and charges due.
• Perform bookkeeping work, including posting data and keeping other records concerning
costs of goods and services and the shipment of goods.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Type billing documents, shipping labels, credit memorandums, and credit forms, using
typewriters or computers.
• Contact customers in order to obtain or relay account information.
• Compute credit terms, discounts, shipment charges, and rates for goods and services in
order to complete billing documents.
Richmond Nihongo Hosyuko - Teacher
Richmond, VA
April 2004 – December 2006
$26.00 per hour / 4 hours a week -Masako Smith
Evaluate and grade students' class work, assignments, and papers.
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Prepare course materials such as syllabi, homework assignments, and handouts.
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Initiate, facilitate, and moderate classroom discussions.
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Maintain student attendance records, grades, and other required records.
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Compile, administer, and grade examinations, or assign this work to others.
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Plan, evaluate, and revise curricula, course content, course materials, and methods
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of instruction.
Prepared and delivered lectures on topics such as how to speak and write
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Japanese, and the cultural aspects of areas for when students return to Japan.
Maintain regularly scheduled office hours to advise and assist students.
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Select and obtain materials and supplies such as textbooks.
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Osprey Inn
330 Mexico St -Desk clerk
Parris Island, SC
February 2001 – May 2003
$8.50 per hour / 40 hours a week - Ms. Cynthia Singleton
Verify customers' credit, and establish how the customer will pay for the
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accommodation.
Contact housekeeping or maintenance staff when guests report problems.
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Make and confirm reservations.
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Issue room keys and other facility information.
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Keep records of room availability and guests' accounts, manually or using
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computers.
Perform bookkeeping activities, such as balancing accounts and conducting
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nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers
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manually or by using computers.
Compute bills, collect payments, and make change for guests.
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Record guest comments or complaints, referring customers to managers as
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necessary.
Provide updated information on local events, transportation, weather and tourist
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information for guests.
Mid Atlantic Tank -Accounting
Okinawa, Japan
April 1999-December 2000
*Government contractor, office no longer exists*
$18.50 per hour / 40 hours a week - Mr. Jason Johnson
• Operate computers programmed with accounting software to record, store, and analyze
information.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and
proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep
financial records, using journals and ledgers or computers.
• Debit, credit, and total accounts on computer spreadsheets and databases, using
specialized accounting software.
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and
produce documents.
• Comply with federal, state, and company policies, procedures, and regulations.
• Compile statistical, financial, accounting or auditing reports and tables pertaining to such
matters as cash receipts, expenditures, accounts payable and receivable, profits and
losses.
• Code documents according to company procedures.
• Reconcile or note and report discrepancies found in records.
• Translated documents from Japanese to English for purchased equipment.
• Interpreted contracts between Japanese companies and Mid Atlantic Tank.
Takahashi International Trade Corp -Translator
Okinawa, Japan
February, 1998-October, 2000
*Office no longer exists in Okinawa*
$4050.00 monthly / 40 hours monthly - Mr. Tsugutaka Takahashi
• Follow ethical codes that protect the confidentiality of information.
• Identify and resolve conflicts related to the meanings of words, concepts, practices, or
behaviors.
• Translate messages simultaneously or consecutively into specified languages, orally or by
using hand signs, maintaining message content, context, and style as much as possible.
• Proofread, edit, and revise translated materials.
• Check translations of technical terms and terminology to ensure that they are accurate and
remain consistent throughout translation revisions.
• Read written materials, such as legal documents, scientific works, or news reports, and
rewrite material into specified languages.
• Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and
computerized terminology banks, as needed to ensure translation accuracy.
• Compile terminology and information to be used in translations, including technical
terms such as those for legal or medical material.
• Adapt translations to students' cognitive and grade levels, collaborating with educational
team members as necessary.
• Listen to speakers' statements to determine meanings and to prepare translations, using
electronic listening systems as necessary.
Crown Hotel
4-1-51 Uechi, Okinawa-city -Assistant Manager
Okinawa, Japan
April 1998- December 2000
220,000yen monthly / 40 hours per week - Ms. Yoshiko Arasaki
Greet, register, and assign rooms to guests of hotels or motels.
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Verify customers' credit, and establish how the customer will pay for the
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accommodation.
Contact housekeeping or maintenance staff when guests report problems.
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Make and confirm reservations.
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Issue room keys and escort instructions to bellhops.
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Keep records of room availability and guests' accounts, manually or using
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computers.
Perform bookkeeping activities, such as balancing accounts and conducting
•
nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers
•
manually or by using computers.
Compute bills, collect payments, and make change for guests.
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Record guest comments or complaints, referring customers to managers as
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necessary.
The making of the schedule of the employee.
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Provide updated information on local events, transportation, weather and tourist
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information for guests.
Misato Construction Corp -Payroll Manager
Okinawa, Japan
September 1985-July 1992
098-***-**** -Mr. Moriaki Oshiro
360,000yen monthly / 48 hours per week
• Review time sheets, work charts, wage computation, and other information to detect and
reconcile payroll discrepancies.
• Process paperwork for new employees and enter employee information into the payroll
system.
• Verify attendance, hours worked, and pay adjustments, and post information onto
designated records.
• Compute wages and deductions, and enter data into journal.
• Record employee information, such as exemptions, transfers, and resignations, to
maintain and update payroll records.
• Process and issue employee paychecks and statements of earnings and deductions.
• Keep track of leave time, such as vacation, personal, and sick leave, for employees.
• Compile employee time, production, and payroll data from time sheets and other records.
• Distribute and collect timecards each pay period.
• Issue and record adjustments to pay related to previous errors or retroactive increases.
LANGUAGE
Fluently read, write, and speak English and Japanese.
COMPUTER SKILLS
Proficient in Windows 95, 98, XP, Microsoft Word, Excel, and QuickBooks, PowerPoint
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