Customer Service Engineer
Resume:
Phillip Taylor
Arden, NC 28704
*******.******@*******.***
Job Objective
To obtain a position with an established company that can make use of my
multiple industry experiences, training, and skills.
Employment History
Greer Group, Asheville, NC
CAD Drafter/Technician, 5/20011 - Present
. Utilized computer-aided drafting (CAD) techniques and software to
complete As-Built drawings / engineering changes to drawings of
electrical equipment.
. Assisted engineers/technicians with other projects as needed
Thermofisher Scientific
Model Shop Technician 2/2010 - 5/2011
. Instrument prototype units with thermocouples, transducers, gauges,
ect.
. Conduct testing at various levels per ETPs.
. Use Fluke Netdaq data logging systems for data acquisition
. Work closely with engineering and production team members to complete
tests as required.
TBS Carolinas, Mt. Gilead, NC
Field Service Technician 10/2009 - 2/2010
. Successfully manage and service assigned customer territory.
. Conduct preventative maintenance services on customer's office
equipment; troubleshoot failures and make necessary repairs.
. Effectively track and manage equipment parts inventory to ensure
adequate levels exist.
. Works closely with company dispatch personnel to gain information
regarding customer service calls.
. Maintain tools and test equipment to ensure they are in service-ready
condition.
. Provide outstanding support by working with customers in a courteous
and timely manner
Reason for leaving: To work with Spherion Staffing Services.
Brown Consultants PA, Asheville, NC
CAD Drafter/Civil Design, 9/2006 - 12/2008
. Utilized computer-aided drafting (CAD) techniques and software to
produce plans for civil engineering site work relating to residential
subdivision design, and property development.
. Created profile drawings of water line and sanitary sewer systems
. Used scanner and plotter to scan existing drawings and create
electronic copies
. Delivered plans and drawings to permitting and approval authorities
. Assisted engineers with other projects as needed
Reason for leaving: Lay off
PeCO, Arden, NC
Engineering Assistant, 01/2006 - 9/2006
. Created 3D models/Assemblies using SOLID EDGE software
. Created working drawings and owner's manuals for manufacturing
purposes
. Wrote CNC code for Armada punch press using Fabriwin CAM software
. Assisted Engineer in other projects as needed
Reason for leaving: To work for Brown Consultants.
Renaissance Stone, Fletcher, NC
CAD/CNC Operator, 10/2004-01/2006
. Digitized/Draw counter top layouts from templates
. used CAM software to write CNC code and operated and maintained CNC
machine
Reason for leaving: To work in engineering office at PeCO.
Parameter Generation & Control, Black Mountain, NC
Welder, 8/2000 - 7/2003
. Welded stainless steel humidity control air handling units, welded
aluminum cross walks, Ran small engine lathe and other machinery as
necessary.
Reason for leaving: Lay off
Revco Scientific, Weaverville NC
Welder / Brazer, 10/1990 - 8/2000
. Welded stainless steel Co2 incubator cabinets, brazed and soldered
copper heat exchanger units.
Reason for leaving: To work at PGC.
Education
Mechanical Engineering, 2009-Presently Enrolled
Asheville-Buncombe Technical Community College
CAD Systems Management, Associates Degree, 2006
Asheville-Buncombe Technical Community College
GPA 3.7
Graduated with Honors
Business Administration / Operations Management Technology - No Degree
Asheville-Buncombe Technical Community College
Welding certification
Brazing certification
References
Harlow Brown, Chief Design Engineer
Brown Consultants
******@*******.***
Jeff Simerly, Engineering Manager
PeCO
***********@*******.***
Randy Wilson, Manager
Parameter Generation and Control
828-699- 8717
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