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Engineer Customer Service

Location:
Houston, TX, 77088
Posted:
November 04, 2010

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Resume:

SUMMARY [pic]Seasoned field services engineer with over 25 years experience

in healthcare, nuclear and construction industries delivering exceptional

service for planned maintenance, system setup, technology installations and

compliance testing

EMPLOYMENT

Addecco Services

Aug 2009-

Field Service Engineer- Assist Toshiba Engineer with cath lab installs.

Philips Healthcare

1999-2009

Field Service Engineer - helped customers enhance the productivity of their

processes by driving high levels of customer satisfaction when performing

maintenance and repair

. Delivered high quality on-site repair and maintenance service of

complex mechanical systems including electrical, mechanical and

software components

. Analytical troubleshooting of technical problems to component level

. Performs complete installation/relocation start-up services

. Extended interface with customers requires excellent communications

and customer relations skills

. Trained customer's personnel and acts as a resource for lower level

engineers

. Provided pre and post sales support by maintaining close working

relationships with sales and customers to met expectations and handle

equipment installations as planned.

. Manage inventory, keep accurate records, and return unused and failed

parts promptly.

GE Healthcare 1983-1999

Field Service Engineer - represented GE Healthcare to foster business

expansion by providing superior responsiveness and professionalism in all

customer interactions

. Managed field engineering projects while maintaining safety standards

. Completed onsite audits for improved equipment reliability

. Analyzed root cause on equipment failures reducing service time

. Prepared million dollar proposals for Engineering activities

. Prepared and delivered project documentation and progress reports for

internal and external clients

. Executed field and office performance testing, including vibration and

performance analysis

. Act as technical liaison between GE Healthcare and its client.

. Made recommendations, based on audits and analysis, to technical

personnel for repair and maintenance of equipment

. Supported field personnel in execution of activity described in

recommendations.

. Executed field and office performance testing, including vibration and

performance analysis

1981-1982

Maloney Pipeline Co. Electronic Tech

. Performed electrical wiring on flow metering skits.

. Install pneumatic tubing and movs on skits

. Performed hydro testing

M.W. Kellogg Associate Engineer

1981-1981

. Support Engineering in the design back pressure for processing.

EDUCATION and Training

[pic]Lamar University, BS in Industrial Technology, Industrial Engineering

1981

Lamar University, AS in Industrial Electricity and Electronic Technology

1980

OEM Training

GE ? 9800, GE Highlight, GE CTI, GE High-speed, GE 9000, CTMAX and

QXI

Picker ? PQ2000, PQ5000, PQ6000. Mx 8000, MX IDT6 and MXIDT 10 slice

Philips ? Brilliance EXP, Brilliance 6, 10, 16, 40 and 64 slice

systems.

832-***-****

May 11, 2010

My engineering experience, skill and expertise appear to be a close match

for your requirements. I have over 25 years experience in electrical and

industrial engineering that can provide an immediate contribution to the

organization's bottom line.

Highlights in my career include:

. Working for world class organizations such as General Electric,

Phillips

. Delivering exceptional customer service in the healthcare industry

. Providing technical expertise on million dollar equipment that saved

lives

. Developed high quality relationships with customer while creating

high valued solutions

. Performed routine engineering activities associated with various

field projects.

. Completed complex installations, start-ups, tests, modifications and

repair work.

. Compiled operational data to compare with predicted performance and

determine variations.

. Analyzed nature and scope of routine problems and reported

information for resolution.

. Performed complex calculations and provide pertinent data and

information.

My track record as a change agent is commendable. I am convinced that this

position could benefit from the technical skills I exhibit that lead to

improved equipment reliability and performance.

Please find my resume attached. I can be reached by phone at 832-***-****

or by email at abh9cz@r.postjobfree.com.

Sinerely,

Calvin D. Roberson



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