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Manager Customer Service

Location:
London, KY, 40741
Posted:
November 05, 2010

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Resume:

**** ***** ******

London, KY *****

Phone #: 606-***-****

Cell #: 606-***-****

CA

T HY HALL

OBJECT IVE

To accomplish the goals set forth by the company and to attain the highest

level possible of communicable skills that the company sets forth and to

f ur ther ensure the company progress as well as my own.

EXPER IENCE

3/2008 – 3/2010 Emeco Equipment ( c losed down)

London, KY

Rental Business Manager

• Computer Program: Great Plains

• Prepare & maintain all reference information needed to set up

customer accounts.

• Implement procedures for collecting data to prepare accurate & timely

r ental quotes & agreements.

• Prepared rental contracts on equipment.

• Prepare accurate & timely sales, rental & freight invoices on a

monthly basis.

• Prepare schedules that will t imely reflect the billing of freight.

• Ensure the hours are collected on the rental equipment and reports

a re distributed accordingly.

• Ensure that Fleetwatchers (GPS) was maintained and updated.

• Document all corrections, adjustments & changes to invoices & rental

contracts.

• Update & ensure integrity of Great Plains Equipment Manager

f unctions of rental status, operating hours and locations.

• Ensure all rental contract dates are reviewed & updated on a t imely

basis.

• Ensure all rental contracts are closed on a t imely basis.

• Ensure that all insurances for equipment rental is received timely &

forms are maintained on a current basis.

• Ensure that all required tax exempt forms are requested t imely and

f iles are maintained.

• Review customer accounts & assist in collecting of accounts

r eceivables.

3/2005 – 2/2008 ABC Automotive Systems London, KY

Customer Service Manager

• Computer Program: AS400

• Liaison between Customer (Toyota & Honda) & ABC orders

• Received Customer Orders

• Created Bill of Ladings and other required paper work for

shipment

• Invoicing / Accounts Receivables

• Schedule Shipments

• Sent Electronic Advance Shipping Notifications to Customer

• Maintain Price changes in system

• Responsible for setting up Work Instructions for Procedures

r equired by ISO

• Interviewing / Inventory / Ordering Supplies

• Required t raveling for t raining or for Customer issues.

8/1999 -8/2004 Laurel Co. Board of Education

London, KY

T itle One I nstructional Assistant

• Assisted students to reach a level of higher learning

• Assisting with student testing

• Clerical

4/1995 – 6/1999 Laurel Cookie Factory London, KY

Q uality Assurance Supervisor

• Computer Program: AS400

• Supervised 3 shifts (7 employess)

• Assured quality standards required by Company & Customer

• Maintained Inventory / Customer Relations / Use of Scientific

Equipment for testing products

• Scheduling / Ordering Supplies

• Maintained Department budget

• Interviewing / Training

E DUCAT ION

Graduate of Laurel Co. H igh School

Laurel Co. Tech. School … Supervisor Classes

Laurel Co. Tech. School … Computer Classes

REFERENCES

Janet Causey Laurel Cookie Factory London, KY

606-***-**** Production Clerk

T im Gray ABC Automotive Systems London, KY

606-***-**** Engineer Manager

Heather Wright ABC Automotive Systems Canada

416-***-**** Corp. IT Department

Elbert Foley JB Holdings Lexington, KY

859-***-**** Controller

Connie Vorbeck Emeco Equipment London, KY

606-***-**** Accounting Manager



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