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Sales Human Resources

Location:
7642
Posted:
November 10, 2010

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Resume:

JOAN LEE

** ******** ******

Hillsdale, New Jersey 07642

Home: 201-***-**** / Cell: 201-***-****

abh6h0@r.postjobfree.com

SUMMARY

Administrative and management professional with diverse experience in

customer service, accounting and human resources for a multi-billion dollar

corporation. Committed to the customer satisfaction and accustomed to

deliver innovative solutions in a high-energy environment.

ACCOMPLISHMENTS

. Successfully obtained and managed documents required by

U.S./Canada/Mexico/South America Customs on imports and exports, and

thereby implemented compliance controls which expedited any further

resolution.

. Managed project plans and training during implementation of GEAC (Smart

Stream) customer order management and accounting systems.

. Organized sales reports, via Access, to record monthly sales volume for

senior management.

. Converted manual expense reports, via Excel, which freed up the sales

management team's time to focus on generating more revenue.

PROFESSIONAL EXPERIENCE

VALE INCO AMERICAS INC./

INTERNATIONAL NICKEL INC., Saddle Brook, NJ

Sales Service Manager (1994 - 2009)

Recruited, trained and supervised 5 customer services representatives.

Responsible for the management of order to cash function; including order

entry, logistics and inventory, accounts payable and receivable. Served as

principal contact for all compliance-related issues.

. Ensured timely delivery of shipment to over 250 customers in the U.S.,

Canada, Mexico and South America.

. Strengthened network of carriers to ensure the best rates, prompt

delivery time and superior customer satisfaction.

. Optimized inventory levels to meet customer demands at all warehouses.

The ability to "sense and respond" to changing market conditions ensured

that assets are used effectively.

. Negotiated rates with inland and ocean carriers.

. Ensured timely processing of month-end sales transactions as well as

vendor invoice payments.

. Served as a liaison between customers and carriers.

. Prepared monthly sales reports and developed ad-hoc reports for senior

management.

. Supervised and delivered daily office services ensuring efficient office

operations.

. Provided contingency back-up support to all departmental members.

Office Manager/Human Resource Administrator (1991 - 1994)

Responsible for managing all aspects for the company including accounts

receivable, accounts payable, data entry, reception, billing, secretarial,

payroll and human resources.

. Directed all the workflow of all departments in the office, resulting in

a team-oriented environment.

. Initiated the recruitment process for all new employees. Scheduled and

conducted interviews and administered required testing. Utilized

knowledge of the company and personal experience to assist with hiring

best practices.

. Ensured office adhered to company policies on compliance and procedures.

Assisted with internal audits of the office.

. Coordinated company benefits and policies, as well as providing ongoing

human resources support.

. Oversaw all phrases of office operations, including purchasing and

negotiating the best prices for equipment and supplies resulting in about

20% cost savings.

EDUCATION

BA, Economics, Hunter College, New York, NY



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