JOAN LEE
Hillsdale, New Jersey 07642
Home: 201-***-**** / Cell: 201-***-****
abh6h0@r.postjobfree.com
SUMMARY
Administrative and management professional with diverse experience in
customer service, accounting and human resources for a multi-billion dollar
corporation. Committed to the customer satisfaction and accustomed to
deliver innovative solutions in a high-energy environment.
ACCOMPLISHMENTS
. Successfully obtained and managed documents required by
U.S./Canada/Mexico/South America Customs on imports and exports, and
thereby implemented compliance controls which expedited any further
resolution.
. Managed project plans and training during implementation of GEAC (Smart
Stream) customer order management and accounting systems.
. Organized sales reports, via Access, to record monthly sales volume for
senior management.
. Converted manual expense reports, via Excel, which freed up the sales
management team's time to focus on generating more revenue.
PROFESSIONAL EXPERIENCE
VALE INCO AMERICAS INC./
INTERNATIONAL NICKEL INC., Saddle Brook, NJ
Sales Service Manager (1994 - 2009)
Recruited, trained and supervised 5 customer services representatives.
Responsible for the management of order to cash function; including order
entry, logistics and inventory, accounts payable and receivable. Served as
principal contact for all compliance-related issues.
. Ensured timely delivery of shipment to over 250 customers in the U.S.,
Canada, Mexico and South America.
. Strengthened network of carriers to ensure the best rates, prompt
delivery time and superior customer satisfaction.
. Optimized inventory levels to meet customer demands at all warehouses.
The ability to "sense and respond" to changing market conditions ensured
that assets are used effectively.
. Negotiated rates with inland and ocean carriers.
. Ensured timely processing of month-end sales transactions as well as
vendor invoice payments.
. Served as a liaison between customers and carriers.
. Prepared monthly sales reports and developed ad-hoc reports for senior
management.
. Supervised and delivered daily office services ensuring efficient office
operations.
. Provided contingency back-up support to all departmental members.
Office Manager/Human Resource Administrator (1991 - 1994)
Responsible for managing all aspects for the company including accounts
receivable, accounts payable, data entry, reception, billing, secretarial,
payroll and human resources.
. Directed all the workflow of all departments in the office, resulting in
a team-oriented environment.
. Initiated the recruitment process for all new employees. Scheduled and
conducted interviews and administered required testing. Utilized
knowledge of the company and personal experience to assist with hiring
best practices.
. Ensured office adhered to company policies on compliance and procedures.
Assisted with internal audits of the office.
. Coordinated company benefits and policies, as well as providing ongoing
human resources support.
. Oversaw all phrases of office operations, including purchasing and
negotiating the best prices for equipment and supplies resulting in about
20% cost savings.
EDUCATION
BA, Economics, Hunter College, New York, NY