Laura Moldenhauer

***** * ********* ** *** Berlin, WI 53146

262-***-**** cell

abh557@r.postjobfree.com

SUMMARY

SALES AND MARKETING with extensive experience in the following functional areas:

Business Development Systems Development

Sales/Marketing

Community Outreach Public Speaking

Sales Management/Training

Team Building/Motivation Special Events Planning

Customer Service/Support

Project Coordination

ACHIEVEMENTS

• Received highest community occupancy award for 2009 while maintaining highest private pay ratio.

• Motivated sales team to consistently achieve sales goals.

• Developed and implemented a strategy to build positive professional and community relationships

increasing referrals by 50%.

• Planned events to promote interest/interaction within the community.

• Received District Manager of the Year Award for achieving highest customer satisfaction rating and

highest increase in sales for the year.

• Trained staff on customer service, products and sales techniques.

• Facilitated communication to coordinate on time delivery to vendors and clients.

• Delivered informational speeches to professional teams and the community at large to increase

understanding.

• Generated over $10 million annually in sales through exceptional customer service.

• Created product tracking systems resulting in improved communication, increased customer and

vendor satisfaction, and reduction of on hand inventory.

PROFESSIONAL EXPERIENCE

New Perspective Senior Living- Brookfield, WI June 2009- June 2010

Community Relations Director

• Maintain community occupancy at budgeted goal

• Develop and maintain relationships with medical facilities and providers, social services, senior

organizations, public and private referral services.

• Create and implement special events calendar for lead generation, community education, and professional

referral development

• Furnish, decorate and maintain model apartment

• Develop marketing and advertising plan for various media outlets

• Train all staff on sales and customers service guidelines

A Place for Mom New Berlin, Wisconsin August 2007 – May 2009

Elder Care Advisor

• Create action plan for family based on assessment of loved ones needs, connecting them with resources

available to them.

• Asses clinical, financial and geographical needs of client.

• Communicate with Partner Communities to help maintain census by increasing conversion rates, and staying

abreast of any changes.

• Maintain relationship with Families and Partners to ensure positive outcomes.

• Educate professionals and community at large on options available to their loved ones.

• Hosted on-site professional seminars at hospitals, and community events.

• Develop rapport with providers, social services, senior organizations, public and private referral services.

Eddie Z’s Brookfield, Wisconsin February 2002 – April 2007

Outside Sales Representative/ Store Manager

• Attained monthly sales goals.

• Scheduled meeting with clients to measure windows and suggest appropriate products.

• Conducted follow up calls and visits to ensure customer satisfaction.

• Created marketing plan to secure additional business from past customer.

• Trained staff on customer service and knowledge of product.

• Monitored open orders to ensure timely installation and resolution of service issues.

• Facilitate teamwork with co-workers, installers, vendors and upper management.

• Develop relationships with professionals to attain referrals and attract new business.

Ethan Allen Milwaukee, Wisconsin

July 1999 to January 2002

Soft Goods Coordinator

• Achieved Sales Goals consistently.

• Coordinated all aspects of custom soft goods from initial design to installation/delivery.

• Trained designers in custom drapery, bedding, area rugs and blinds.

• Created reporting system and product flow chart for designers so they could track their sales and achieve

goal/bonus.

• Developed relationships with new vendors to increase sales volume and reduce turnaround time.

• Created simplified ordering system for designers to increase sales of soft goods.

Victory Beauty System, LaGrange, Illinois

February1994 to June 1999

District Manager

• Oversaw hiring, training, scheduling and supervising 50 full-time and part-time employees in 9

different locations throughout Illinois and Wisconsin.

• Communicated with store managers to ensure sales goals, marketing plans, and inventory guidelines

were being achieved.

• Planned special events, floor moves, visual merchandise interaction and sales promotions.

• Created Annual Sales Plan for each store.

• Increased customer and outsides sales force satisfaction rating through improved communication and

empowering manages to make decisions.

COMMUNITY SERVICE

ElderCare Focus Group – Vice President

English Springer Rescue Association - Foster Home

EDUCATION

Sales and Marketing- UW Parkside; Kenosha, WI

Cosmetology- Advanced Institute of Hair Design; Milwaukee, WI

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