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Customer Service Assistant

Location:
Sacramento, CA, 95828
Posted:
October 16, 2010

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Resume:

Vickie Westman, abh343@r.postjobfree.com 916-***-**** or 916-***-****

OBJECTIVE: Seeking long-term employment with a reputable employer that

will allow me to gain further knowledge and development in office

administration.

EMPLOYMENT HISTORY

03/08 - 06/09 AMERICAN DNTL PARTNERS, INC. / THT, NORTH CAROLINA (returned

to Sacramento)

MULTI-PRACTICE MANAGER / QUALITY IMPROVEMENT SPECIALIST) 01/09-06/09:

. Managed multiple dental practices, assign duties, monitor production &

schedules

. A/R, Collections, deposits, month-end closing, chart audits,

daily/weekly/monthly/annual analysis

. Monitor performance of direct reports, provide feedback, coaching,

counseling and/or corrective actions

. Recruitment, interview, wage negotiations, personnel records, payroll,

staff incentives

. 03/08-01/09 Consultant - Develop & analyze patient/employee survey's,

CS training, established goals, budgets

08/99 - 11/04 & 10/06-01/08 ABBASZADEH PROF, SACRAMENTO CA (Economy lay-

off)

PERSONAL ASSISTANT (Executive Assistant): Report directly to VP of

Operations; Special projects for CEO

. Arrange/took meeting minutes, menu & location selection, registration,

agendas, packets, gifts bags, conf. calls

. Event planning on/off site, calendaring, invitation design, birthday

cards

. Power point, Excel, Word, Outlook, internet research, report gathering

. Assist VP with development & implementation of policies, goals, &

objectives, confidential files

. Approve petty cash expenses from 15 offices, approved invoices

. Executive travel, overnight accommodations, expense reports,

correspondence, editing, heavy calendaring

. Daily- typing, correspondence (draft, Dictaphone), editing, phones,

and customer service

. Answered questions and other matters in VP's absence; special projects

. Oversee production & office performance of 15 dental practices,

established/monitor various bonus structures

. Create/gather, maintain various operational excel reports and power

point presentations

. Analyze patient/employee survey's, CS & telephone training, travel to

offices as needed

. Recruit: Interviews, vacancy announcements, hire, new hire

orientations, staff/managers wage negotiations

. Supervised admin staff; performance reviews, corrective actions, DDS

orientation & leave calendars

11/04 - 09/06 RADIOLOGICAL ASSOCIATES, SACRAMENTO CA (Recruited to return

to Abbaszadeh)

EXECUTIVE ASSISTANT:

. Prepared meeting registration, agendas, packets, gifts, conf. calls,

invitation design

. Power point, Excel, Word; Group wise, internet research, report

gathering

. Executive travel, overnight accommodations, expense reports, heavy

calendaring

. Attend all VIP meetings, Board of Director meetings

(minutes/transcription), meetings/minutes, menu/venue

. Maintain legal & historical files; requisition office supply, $5000

credit card, petty cash, birthday cards

. Daily- typing, correspondence (draft, Dictaphone), editing, phones,

and customer service

. Supervised admin staff; performance reviews, corrective actions,

doctors orientation, prepared doctors contracts

03/90 - 05/99 SIERRA ARMY DEPOT, DOD, HERLONG CA (BRAC-Base Realignment and

Closure)

EXECUTIVE ASSISTANT / OFFICE MANAGER: Director of Missions, Plans and

Operations

. Attend VIP classified/secret meetings, minutes/transcription, prepared

agendas, on/off site locations, menus

. Executive travel, depot tours, expense reports, managed confidential &

military classified/top secret files/report

. Fill in as Base Commander's Secretary (held Secret Security

Clearance), Assisted in HR & logistics as needed

. Report gathering, heavy multi-calendaring, maintain staff (450)

personnel records

. Answered questions and other matters, or re-directed inquiries as

needed in supervisor's absence

. Supervised administrative staff; review/approve correspondence, file

systems IAW MARKS

. Daily-heavy typing (SOPs & proposals), correspondence, editing,

phones, filing, & customer service

. Offices supplies, inventory, office maintenance, ATAAPS

(timekeeping); E-mail

EDUCATION: Legal Assistant (Certificate/Equal-AA Degree); New Horizon -

Excel (Basic/Intermediate/Advance)

CERTIFICATES/AWARDS: CA Notary, Typist 78 (wpm); CS Seminars; OTS/EoM

Awards, Secret Security Clearance; Military Protocol Training

COMPUTER SKILLS/MISCELLANEOUS:MS Word/Excel/PowerPoint/Outlook;

IMPROVIS/DPMS; WWW research, Group wise, QSI Payroll, Claims Connect,

COGNOS, HG, Transcription, Fax, Copier, Collator, Calculator, Binding

machines (heat/spiral).



Contact this candidate