Vickie Westman, abh343@r.postjobfree.com 916-***-**** or 916-***-****
OBJECTIVE: Seeking long-term employment with a reputable employer that
will allow me to gain further knowledge and development in office
administration.
EMPLOYMENT HISTORY
03/08 - 06/09 AMERICAN DNTL PARTNERS, INC. / THT, NORTH CAROLINA (returned
to Sacramento)
MULTI-PRACTICE MANAGER / QUALITY IMPROVEMENT SPECIALIST) 01/09-06/09:
. Managed multiple dental practices, assign duties, monitor production &
schedules
. A/R, Collections, deposits, month-end closing, chart audits,
daily/weekly/monthly/annual analysis
. Monitor performance of direct reports, provide feedback, coaching,
counseling and/or corrective actions
. Recruitment, interview, wage negotiations, personnel records, payroll,
staff incentives
. 03/08-01/09 Consultant - Develop & analyze patient/employee survey's,
CS training, established goals, budgets
08/99 - 11/04 & 10/06-01/08 ABBASZADEH PROF, SACRAMENTO CA (Economy lay-
off)
PERSONAL ASSISTANT (Executive Assistant): Report directly to VP of
Operations; Special projects for CEO
. Arrange/took meeting minutes, menu & location selection, registration,
agendas, packets, gifts bags, conf. calls
. Event planning on/off site, calendaring, invitation design, birthday
cards
. Power point, Excel, Word, Outlook, internet research, report gathering
. Assist VP with development & implementation of policies, goals, &
objectives, confidential files
. Approve petty cash expenses from 15 offices, approved invoices
. Executive travel, overnight accommodations, expense reports,
correspondence, editing, heavy calendaring
. Daily- typing, correspondence (draft, Dictaphone), editing, phones,
and customer service
. Answered questions and other matters in VP's absence; special projects
. Oversee production & office performance of 15 dental practices,
established/monitor various bonus structures
. Create/gather, maintain various operational excel reports and power
point presentations
. Analyze patient/employee survey's, CS & telephone training, travel to
offices as needed
. Recruit: Interviews, vacancy announcements, hire, new hire
orientations, staff/managers wage negotiations
. Supervised admin staff; performance reviews, corrective actions, DDS
orientation & leave calendars
11/04 - 09/06 RADIOLOGICAL ASSOCIATES, SACRAMENTO CA (Recruited to return
to Abbaszadeh)
EXECUTIVE ASSISTANT:
. Prepared meeting registration, agendas, packets, gifts, conf. calls,
invitation design
. Power point, Excel, Word; Group wise, internet research, report
gathering
. Executive travel, overnight accommodations, expense reports, heavy
calendaring
. Attend all VIP meetings, Board of Director meetings
(minutes/transcription), meetings/minutes, menu/venue
. Maintain legal & historical files; requisition office supply, $5000
credit card, petty cash, birthday cards
. Daily- typing, correspondence (draft, Dictaphone), editing, phones,
and customer service
. Supervised admin staff; performance reviews, corrective actions,
doctors orientation, prepared doctors contracts
03/90 - 05/99 SIERRA ARMY DEPOT, DOD, HERLONG CA (BRAC-Base Realignment and
Closure)
EXECUTIVE ASSISTANT / OFFICE MANAGER: Director of Missions, Plans and
Operations
. Attend VIP classified/secret meetings, minutes/transcription, prepared
agendas, on/off site locations, menus
. Executive travel, depot tours, expense reports, managed confidential &
military classified/top secret files/report
. Fill in as Base Commander's Secretary (held Secret Security
Clearance), Assisted in HR & logistics as needed
. Report gathering, heavy multi-calendaring, maintain staff (450)
personnel records
. Answered questions and other matters, or re-directed inquiries as
needed in supervisor's absence
. Supervised administrative staff; review/approve correspondence, file
systems IAW MARKS
. Daily-heavy typing (SOPs & proposals), correspondence, editing,
phones, filing, & customer service
. Offices supplies, inventory, office maintenance, ATAAPS
(timekeeping); E-mail
EDUCATION: Legal Assistant (Certificate/Equal-AA Degree); New Horizon -
Excel (Basic/Intermediate/Advance)
CERTIFICATES/AWARDS: CA Notary, Typist 78 (wpm); CS Seminars; OTS/EoM
Awards, Secret Security Clearance; Military Protocol Training
COMPUTER SKILLS/MISCELLANEOUS:MS Word/Excel/PowerPoint/Outlook;
IMPROVIS/DPMS; WWW research, Group wise, QSI Payroll, Claims Connect,
COGNOS, HG, Transcription, Fax, Copier, Collator, Calculator, Binding
machines (heat/spiral).