JAMES A. CRAWFORD
**** *. ***** ******, ******, AZ 85345 . Cell: 623/363-1525 .
***********@***.***
Distribution Center Manager / Operations Manager / Warehouse Manager
Process Improvement / Streamlined Operations / Turnaround Management /
Strategic Planning / Leadership / Cost Reduction / Inventory Control
Energetic professional with a proven track record directing daily
operations and leading staff of 41 within various industries (Consumer
Goods, Foodservice, and Manufacturing), accomplished reducing costs,
maintaining optimum customer relations and achieving high staff
productivity/retention while simultaneously streamlining operations, and
increasing profitability with quantified results. Able to
identify/implement process solutions for improving operational results,
generating savings in excess of $730,000 for my employers over the last 7
years.
Areas of Expertise:
. Streamlined Operations . Process Improvement
. Strategic Planning . Increased Shareholder
Value
. Leadership . Operations / Logistics
Management
. Turnaround Management . Inventory / Loss Control
BA: Management & Public Administration - Ottawa University MBA:
Ottawa University
Professional Experience
MCLANE FOODSERVICE Phoenix, Arizona
Warehouse Operations Manager 2008 - Present
Provide leadership to enhance warehouse operations; optimize
processes, streamline operations, reduce costs, and increase
shipping units per man hour, while reducing overtime.
1. Sleeves-up leader to a knowledgeable and productive team
shipping/receiving temperature controlled, lot/code dated product,
creating a safe, quality-focused company culture.
Created/Developed backhaul opportunity saving over $18,000 first year.
3. Process optimization; Developed/Implemented product
sequencing/picking procedures increasing shipping units-per-man-
hour from 84.32 to 99.82 ( (16%).
4. Continuous improvement; Utilized highly personalized/interactive
management style, raising sales compliance from 99.87% to 99.90% (
(1%); and perfect orders from 92.09% to 93.62% ( (2%).
5. Operational efficiency; lowered shipped cost per case from $1.72
to $1.62 ( (6%).
6. Produced saving in excess of $390,000.
FRESH EXPRESS (Plant Closed) Carrolton, Georgia
Warehouse Supervisor 2007 - 2008
Hired to turn around large food-processing (fresh produce)
warehouse; limit inventory errors, reduce damage, curtail turnover;
realizing significant improvement in productivity.
. Turnaround Management; Increased inventory accuracy from 88% to
92% ( (5%); cases
per-man-hour from 338 to 374 ( (10%) while lowering per unit
shipped costs from $0.39
to $0.35 ( (11%) saving over $225,000.
. Change Management; Introduced incentives and promoted empowerment
with
accountability reducing overtime from 10% to 6% ( (40%),
. Team Building; Hired/developed the most qualified team members
reducing turnover 60%.
JAMES A. CRAWFORD
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***********@***.*** / Cell: 623/363-1525
Professional Experience (continued)
LIFE-FLO GROUP (company acquired by Nutra Corp) Phoenix, Arizona
Distribution Manager 2002 - 2007
Recruited to re-vamp shipping department, streamline operations and
reduce costs; oversaw purchasing, inventory control, returns,
staffing, shipping, receiving and security.
. Turnaround Management; Developed/Implemented new policies and
procedures with strict
controls which increased inventory accuracy to 98% with 93% on-
time shipping.
. Staff Development; Recruited, hired and coached the most
qualified team members,
realizing high staff retention by creating a positive, high-
energy work environment.
. Change Management; Restructured staff, negotiated new freight
contracts and maximized
use of warehouse management system (ACCPAC; Coresence) to
increase efficiency and
vitalize operations
. Continuous Improvement; Introduced efficiencies/process
improvements; eliminated
overtime reducing costs, saving over $100,000.
NATIONAL DISPLAY RACK SYSTEMS Phoenix, Arizona
Traffic Manager
1999 - 2002
Provide leadership to a culturally diverse workforce experiencing
high inventory errors, high turnover, and high damage; realizing
significant improvement in department operations.
. Productivity Improvements; Streamlined department operations;
negotiated freight
contracts, reduced damage while increasing shipping volume;
reducing costs (7%) saving
over $17,000.
. Staff Development; Overcame a restrictive English-Spanish
language barrier to improve
communications and significantly increase productivity.
SMITH'S FOOD & DRUG Tolleson, Arizona
Order Filler 1994 - 1999
Hired to fill store orders for Perishable (Frozen/Cooler) and Non-
Foods department.
. Recognized as top 5 in production / top 2 in accuracy order
selecting for 110 stores daily.
. Advisory Committee member; Employee/Management relations.
. Developed an order filler feedback policy for Perishable
Department, strengthening staff
accountability and quality standards; contributing to
continuous improvement.
. Created/Initiated product relocation plan reducing damage
(9%).
Education
Ottawa University - School of Business
Phoenix, Arizona
Masters of Business Administration / MBA
Ottawa University Phoenix, Arizona
B.A. - Management and B.A. - Public Administration
Additional Skills / Training / Key Words
Process Optimization; Continuous Improvement; Productivity Improvements;
Cost Reduction; Operational Efficiency; Turnaround Management; KPI's;
Perishable; AS/400; Strategic Planning; Data Analysis; Resource Allocation;
Increased Shareholder Value; Change Management; Cross-functional
Management.