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Manager Management

Location:
Peoria, AZ, 85345
Posted:
December 01, 2010

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Resume:

JAMES A. CRAWFORD

**** *. ***** ******, ******, AZ 85345 . Cell: 623/363-1525 .

***********@***.***

Distribution Center Manager / Operations Manager / Warehouse Manager

Process Improvement / Streamlined Operations / Turnaround Management /

Strategic Planning / Leadership / Cost Reduction / Inventory Control

Energetic professional with a proven track record directing daily

operations and leading staff of 41 within various industries (Consumer

Goods, Foodservice, and Manufacturing), accomplished reducing costs,

maintaining optimum customer relations and achieving high staff

productivity/retention while simultaneously streamlining operations, and

increasing profitability with quantified results. Able to

identify/implement process solutions for improving operational results,

generating savings in excess of $730,000 for my employers over the last 7

years.

Areas of Expertise:

. Streamlined Operations . Process Improvement

. Strategic Planning . Increased Shareholder

Value

. Leadership . Operations / Logistics

Management

. Turnaround Management . Inventory / Loss Control

BA: Management & Public Administration - Ottawa University MBA:

Ottawa University

Professional Experience

MCLANE FOODSERVICE Phoenix, Arizona

Warehouse Operations Manager 2008 - Present

Provide leadership to enhance warehouse operations; optimize

processes, streamline operations, reduce costs, and increase

shipping units per man hour, while reducing overtime.

1. Sleeves-up leader to a knowledgeable and productive team

shipping/receiving temperature controlled, lot/code dated product,

creating a safe, quality-focused company culture.

Created/Developed backhaul opportunity saving over $18,000 first year.

3. Process optimization; Developed/Implemented product

sequencing/picking procedures increasing shipping units-per-man-

hour from 84.32 to 99.82 ( (16%).

4. Continuous improvement; Utilized highly personalized/interactive

management style, raising sales compliance from 99.87% to 99.90% (

(1%); and perfect orders from 92.09% to 93.62% ( (2%).

5. Operational efficiency; lowered shipped cost per case from $1.72

to $1.62 ( (6%).

6. Produced saving in excess of $390,000.

FRESH EXPRESS (Plant Closed) Carrolton, Georgia

Warehouse Supervisor 2007 - 2008

Hired to turn around large food-processing (fresh produce)

warehouse; limit inventory errors, reduce damage, curtail turnover;

realizing significant improvement in productivity.

. Turnaround Management; Increased inventory accuracy from 88% to

92% ( (5%); cases

per-man-hour from 338 to 374 ( (10%) while lowering per unit

shipped costs from $0.39

to $0.35 ( (11%) saving over $225,000.

. Change Management; Introduced incentives and promoted empowerment

with

accountability reducing overtime from 10% to 6% ( (40%),

. Team Building; Hired/developed the most qualified team members

reducing turnover 60%.

JAMES A. CRAWFORD

Page 2

***********@***.*** / Cell: 623/363-1525

Professional Experience (continued)

LIFE-FLO GROUP (company acquired by Nutra Corp) Phoenix, Arizona

Distribution Manager 2002 - 2007

Recruited to re-vamp shipping department, streamline operations and

reduce costs; oversaw purchasing, inventory control, returns,

staffing, shipping, receiving and security.

. Turnaround Management; Developed/Implemented new policies and

procedures with strict

controls which increased inventory accuracy to 98% with 93% on-

time shipping.

. Staff Development; Recruited, hired and coached the most

qualified team members,

realizing high staff retention by creating a positive, high-

energy work environment.

. Change Management; Restructured staff, negotiated new freight

contracts and maximized

use of warehouse management system (ACCPAC; Coresence) to

increase efficiency and

vitalize operations

. Continuous Improvement; Introduced efficiencies/process

improvements; eliminated

overtime reducing costs, saving over $100,000.

NATIONAL DISPLAY RACK SYSTEMS Phoenix, Arizona

Traffic Manager

1999 - 2002

Provide leadership to a culturally diverse workforce experiencing

high inventory errors, high turnover, and high damage; realizing

significant improvement in department operations.

. Productivity Improvements; Streamlined department operations;

negotiated freight

contracts, reduced damage while increasing shipping volume;

reducing costs (7%) saving

over $17,000.

. Staff Development; Overcame a restrictive English-Spanish

language barrier to improve

communications and significantly increase productivity.

SMITH'S FOOD & DRUG Tolleson, Arizona

Order Filler 1994 - 1999

Hired to fill store orders for Perishable (Frozen/Cooler) and Non-

Foods department.

. Recognized as top 5 in production / top 2 in accuracy order

selecting for 110 stores daily.

. Advisory Committee member; Employee/Management relations.

. Developed an order filler feedback policy for Perishable

Department, strengthening staff

accountability and quality standards; contributing to

continuous improvement.

. Created/Initiated product relocation plan reducing damage

(9%).

Education

Ottawa University - School of Business

Phoenix, Arizona

Masters of Business Administration / MBA

Ottawa University Phoenix, Arizona

B.A. - Management and B.A. - Public Administration

Additional Skills / Training / Key Words

Process Optimization; Continuous Improvement; Productivity Improvements;

Cost Reduction; Operational Efficiency; Turnaround Management; KPI's;

Perishable; AS/400; Strategic Planning; Data Analysis; Resource Allocation;

Increased Shareholder Value; Change Management; Cross-functional

Management.



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