Customer Service Project Manager
Resume:
Kathryn Bedrosian
***-** ******* **** *** * Flushing, NY 11358
****************@*******.***
PROFILE
Highly skilled and educated professional
Highly organized and detailed
Talented multi-tasker, driven to achieve short and long term objectives
EXPERIENCE
9/2007 - 4/2010
Curran & Connors New
York, NY
Project Manager for award graphic design firm specializing in annual report
design, corporate communication pieces, web sites, brand identity systems
and advertising.
. Diligently manage day-to-day project details, ensuring time sensitive
delivery
. Planned project schedules and updated clients, took notes during
client meetings
. Wrote RFP responses, proposals, and sales letters to prospective
clients
. Used functionpoint sales tracking system and created calendars for
clients and designers
. Rookie of the Year for 2008 for customer service and commitment to
excellence
. Received all packages Fed Ex and mail delivery, sent out sales
packages
. Worked as relief reception for office
10/2005 - 9/2007
Lloyd Staffing New York, NY
Temporary Employee (Newsday, Dior, Kaplow Communications)
. Worked various assignments on a long term basis
. Worked in reception, administrative assistant positions, customer
service
. Worked with PR companies, fashion houses, financial companies
. Voted temp of the year for 2006
2/2005 - 10/2005
United Jewish Appeal New York, NY
Sales Call Center Supervisor
. Managed call center employees
. Assisted in writing trainee handbook
. Handled hiring, firing and training of sales force
. Monitored phone calls in order to insure quality
. Provided quality customer service to escalations
SKILLS Microsoft Office, Mac and PC proficient, switch board experience,
creating calendars, detailed and organized, excellent phone demeanor,
highly organized and detail oriented, adaptable
EDUCATION
MA - Theatre History, Michigan State University, May 2004
BA - Theatre, Hope College, December 2001
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