Quality Assurance Customer Service

Jonathan Pierson

**** ** **** **. #***. Seattle, WA 98105. 503-***-****. ****************@*****.***

PROFILE

-HIGHLY MOTIVATED AND DEDICATED EMPLOYEE

-EXTENSIVE CUSTOMER SERVICE SKILLS; KEEN EYE FOR DETAIL

-3+ YEARS EXPERIENCE IN THE AVIATION ELECTRONICS FIELD

-QUALIFIED ELECTRONICS QUALITY ASSURANCE REPRESENTATIVE

-UNPARALLELED LEADERSHIP AND TECHNICAL EXPERTISE

-TOP SECRET SENSITIVE COMPARTMENTED INFORMATION SECURITY CLEARANCE

EXPERIENCE

MARKETING ASSOCIATE: 2008

DEVELOPED AND EXECUTED HIGHLY SUCCESSFUL NEIGHBORHOOD MARKETING

STRATEGIES FOR TRUEGREEN. ATTAINED AND MANAGED RESIDENTIAL LAWN AND

HORTICULTURE CUSTOMER ACCOUNTS THROUGHOUT THE PORTLAND METRO AREA.

WHILE AT TRUEGREEN MY WORK LEAD TO 92 NEW ACCOUNTS SOLD AND MAINTAINED,

AS WELL AS NUMEROUS EXISTING ACCOUNTS BEING UPGRADED TO NEW SERVICES.

BARTENDER, SERVER : 2007-2008

AVIONICS SUPERVISOR AND QUALITY ASSURANCE REPRESENTATIVE: 2004-2006

MANAGED A WORK SHIFT OF SEVEN TECHNICIANS FOR THREE MONTHS DURING AN 896

DAY INSPECTION OF AN EP-3E AIRCRAFT. THE SHIFTS HARD WORK AND DEDICATION

LED TO THE INSPECTION BEING COMPLETED AND THE AIRCRAFT RETURNING TO A

FLYING STATUS TWO WEEKS AHEAD OF SCHEDULE. INSPECTED WORK DONE ON

COMMUNICATION, NAVIGATION, AND MISSION SYSTEM ELECTRONIC EQUIPMENT ON

SIX EP-3E AND TWO P-3C AIRCRAFT - RESULTING IN A HIGHER MISSION CAPABILITY

RATINGS, MISSION COMPLETION PERCENTAGES, AND SAFETY OF FLIGHT LEVEL.

TRAINED AND MENTORED 20 JUNIOR TECHNICIANS PROVIDING OVER 2000 HOURS OF

ON THE JOB TRAINING ON EP-3E AVIONICS AND QUALITY ASSURANCE PROCEDURES,

RESULTING IN THE QUALIFICATION OF THREE NEW QUALITY ASSURANCE

REPRESENTATIVES. CORRECTED AND INSPECTED 362 ELECTRONIC MALFUNCTIONS AS

A QUALITY ASSURANCE REPRESENTATIVE DURING A 4 MONTH PERIOD. SUPERVISED 3

JUNIOR TECHNICIANS WHILE IN SOUTH WEST ASIA, PERFORMING AND INSPECTING

SCHEDULED AND UNSCHEDULED MAINTENANCE ON 2 EP-3E AIRCRAFT

COMMUNICATION, NAVIGATION, AND MISSION SYSTEM ELECTRONIC EQUIPMENT.

CREW’S HARD WORK RESULTED IN 100% MISSION COMPLETION DURING THAT TIME.

AVIONICS TECHNICIAN: 2002-2004

CORRECTED AND PREVENTED ELECTRONICS DISCREPANCIES ON SIX EP-3E AND TWO

P3-C AIRCRAFT TO MAXIMIZE MISSION CAPABILITY. TROUBLESHOT AND COMPILED

TREND ANALYSIS INFORMATION ON A HIGH FAILURE MISSION ESSENTIAL PROCESSOR.

DISCOVERING THE RUN UP AND SHUTDOWN PROCEDURES WERE CAUSING A CIRCUIT

CARD IN THE PROCESSOR TO FAIL. CREATED NEW RUN UP AND SHUTDOWN

PROCEDURES SAVING THE NAVY MILLIONS OF DOLLARS IN CONTRACTED REPAIRS.

EDUCATION

U.S. NAVY SPECIALIZED TRAININGS:

OAK HARBOR, WA, 2004: MAINTENANCE ACTION FORM/SUBSYSTEM COMPATIBILITY IMPACT

REPORTING ORGANIZATIONAL MAINTENANCE ACTION (40 HRS); EP-3E

COMMUNICATION/NAVIGATION SYSTEMS ORGANIZATION MAINTENANCE (120 HRS); EP-3E

ELECTRONIC SUPPORT MEASURES ORGANIZATION MAINTENANCE (400 HRS); P-3 CONNECTOR

AND WIRE REPAIR ORGANIZATIONAL MAINTENANCE (80 HRS) OAK HARBOR, WA, 2003:EP-3

ELECTRONIC SUPPORT MEASURES INTERMEDIATE MAINTENANCE (320 HRS)

PENSACOLA, FL, 2002: AVIATION TECHNICIAN LEVEL 1 STRAND, CLASS A1 (526 HRS); AVIONICS

COMMON CORE, CLASS A1 (293 HRS)

UNIVERSITY: CLARK COLLEGE: ASSOCIATE OF SCIENCE AND TECHNOLOGY IN CHEMICAL AND

BIOLOGICAL ENGINEERING

UNIVERSITY OF WASHINGTON: PENDING, JUNE 2012: BACHELOR OF SCIENCE IN CHEMICAL

ENGINEERING

Jonathan Pierson Resume

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