Customer Service Representative

Salvatore Scotto

*** ******* **., *********, **, 14624; 585-***-****;

*********.*********@*****.***

Professional Experience

STEP BY STEP BUILDERS ROCHESTER, NY

Proprietor May 2010 - Present

. Experienced in meeting client's expectations through achieving job budget

estimates, quality workmanship, and meeting projected job time lines.

. Submitted a bid for a total electrical panel service upgrade

. Completed painting, and wall repairs

. Finished an addition to a deck, and incorporated a framework for an

awning.

Securitas Security Services Inc. - Delphi Energy Management Rochester, NY

Security Guard October 2005 - April 2010

. Monitored cameras, building access, and filled out daily forms to keep

the employees, buildings, and assets secure

. Responded to alarms, identified the cause, took appropriate actions to

stop the problems, warned others of danger, and made the appropriate

notifications.

. Proactively reviewed the facility for potentially hazardous situations to

prevent accidents.

Customer Service Representative

. Greeted employees, and escorted visitors to designated areas

. Performed customer service at lobby providing directions, informing

customers on emergency protocol, and ensuring their electronic devices

met company standards of security

. Expedited packages to client; sorted and distributed mail

Step By Step Builders Rochester, NY

Proprietor August 1998 - September 2005

. Interacted with customers to understand their goals and outlined a plan

and budget to complete the project

. Performed custom modifications as needed to complete projects

. Worked on the building of new editions inclusive of all home remodeling

aspects.

. Performed quality workmanship for Brian Otto Home Remodeling

. Assisted in the installation of wiring

. Executed repairs on home remodeling projects to include plumbing,

electrical, carpentry, roofing, and drywall.

. Repaired and installed new siding, facia, gutter, and soffit repairs.

Carpenters Rochester Local #85 Rochester, NY

Journeyman May 1982 - August 1998

. Completed four year New York State Carpenter Apprentice Training

. Assisted in surveying and establishing building foundation

. Installed foundation forms for concrete to include rebar reinforcements.

. Installed exterior scaffolding, drywall, and acoustical ceilings.

. Erected wood and metal farming for walls

Education

MONROE COMMUNITY COLLEGE ROCHESTER, NY

Completed several classes towards the New York State Carpenter Journeyman

Certificate June 1986

East High Rochester, NY

High School Diploma June 1978

Volunteer Service

TAUGHT WEEKLY ADULT AND CHILDREN'S RELIGIOUS STUDIES, TAUGHT AN ADDICTION

RECOVERY PROGRAM, MAINTAINED CHURCH

membership records, and assisted with the ministry.

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